Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
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Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#2My only concern is around the lack of ability for businesses to respond or request any level of verification that a person actually did business with them. The BBB at least contacts the business and oversees a process for resolution (documenting the entire thing).
I personally know multiple business owners who've dealt with threats from customers who will go and write a bad review if they don't simply bow to demands. Medical offices are another issue entirely because many medical professional don't even know if they are allowed to respond to complaints due to HIPAA.
I know one who even had a bad review from a phone call from a woman that simply called and yelled at them for not getting free service. It was their first and only review in years. Never even set foot in the building.
People are basically given permission to hang a sign on your front door that you're not allowed to take down.
I'm all for reviews and feedback but at least Amazon shows "Amazon Verified Purchase". Balance it somehow with either cross reference to the BBB or document how many years the business has existed. There are far too many businesses who've been open 10+ years with thousands of customers that have never felt the necessity to leave a review.
Without verification that the person has actually a customer, it's basically just libel.
Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#3This blog post is missing some important details. Sometimes legal actions from businesses are empty or meritless. However, what if it's legitimate libel? Labeling any legal action as "questionable" seems odd. How do they differentiate?
Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#4My only concern is around the lack of ability for businesses to respond or request any level of verification that a person actually did business with them. The BBB at least contacts the business and oversees a process for resolution (documenting the entire thing). I personally know multiple business owners who've dealt with threats from customers who will go and write a bad review if they don't simply bow to demands.…
> There are far too many businesses who've been open 10+ years with thousands of customers that have never felt the necessity to leave a review.
I wonder what could be a good way to incentivise this. If I like a restaurant, I'll go back multiple times. At most, I may leave a good review once. If I go to a bad place, I'm more likely to leave a bad review.
Maybe businesses could integrate a "did business here $x amount of times" button, similar to a like button or a check-in that would increment next to a review. If it was your first time, it could lead straight to leaving your first review.
Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#5My only concern is around the lack of ability for businesses to respond or request any level of verification that a person actually did business with them. The BBB at least contacts the business and oversees a process for resolution (documenting the entire thing). I personally know multiple business owners who've dealt with threats from customers who will go and write a bad review if they don't simply bow to demands.…
Off-topic, but would Amazon have anything to lose if they completely purged all reviews by users without verified purchases?
It would certainly combat the spam reviews problem.
Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#6I guess the problem for yelp and for businesses is that yelp wants to be the crowd sourced zaggat's. Semi honest reviews of businesses.
For most people it's a place to complain about businesses and most don't make an effort of being a good reviewer, even when they want to just provide a public service review. They tend to be subjective personal opinions of businesses.
Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#7My only concern is around the lack of ability for businesses to respond or request any level of verification that a person actually did business with them. The BBB at least contacts the business and oversees a process for resolution (documenting the entire thing). I personally know multiple business owners who've dealt with threats from customers who will go and write a bad review if they don't simply bow to demands.…
Off-topic, but would Amazon have anything to lose if they completely purged all reviews by users without verified purchases? It would certainly combat the spam reviews problem.
probably those products which are only sold 'used' and only have 0-3 reviews total.
on anything with over 100 reviews, non-verified ones are just noise.
Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#8My only concern is around the lack of ability for businesses to respond or request any level of verification that a person actually did business with them. The BBB at least contacts the business and oversees a process for resolution (documenting the entire thing). I personally know multiple business owners who've dealt with threats from customers who will go and write a bad review if they don't simply bow to demands.…
A powerful aspect of foursquare is even if you don't check in, they've likely marked you as having been in a restaurant.
Feel like Yelp could at least use this for popularity measurements
Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#9Businesses making profit off entities with positive reviews has been the norm: e-commerce etc.
Business making profit off entities with negative reviews (GlassDoor, Yelp & friends) reek of protection-rackets. These services are best decentralized rather than be profit-seeking.
Re: Protecting Free Speech: Why Yelp Is Marking Businesses That Sue Their Customers
#10My only concern is around the lack of ability for businesses to respond or request any level of verification that a person actually did business with them. The BBB at least contacts the business and oversees a process for resolution (documenting the entire thing). I personally know multiple business owners who've dealt with threats from customers who will go and write a bad review if they don't simply bow to demands.…
A powerful aspect of foursquare is even if you don't check in, they've likely marked you as having been in a restaurant. Feel like Yelp could at least use this for popularity measurements
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