Zendesk and the Art of Trademark Trolling
1–10 of 31 posts
Re: Zendesk and the Art of Trademark Trolling
#2TFA "may increase the chance of confusion" between Zendesk and other assholes like Kik.
Re: Zendesk and the Art of Trademark Trolling
#3Well, I thought about using zendesk but now I'm taking my business somewhere else and I hope others also think twice before giving their business to companies using such tactics.
Re: Zendesk and the Art of Trademark Trolling
#4Quick question, what would be a good alternative to Zendesk? We've initially chosen it because it seemed pretty standard, but it looks designed for much larger companies. We avoid using it (!) because the UI is confusing, and it's very pricey for what it does (especially that some basic features are locked in the higher-priced tiers). This article doesn't help either.
Re: Zendesk and the Art of Trademark Trolling
#5TFA "may increase the chance of confusion" between Zendesk and other assholes like Kik.
The Kik case was different. In that case, Kik was a) a word which had no other usage outside the startup that it represents it/no historical prior use, and b) the existing npm package held by another developer was an exact name match.
Re: Zendesk and the Art of Trademark Trolling
#6Quick question, what would be a good alternative to Zendesk? We've initially chosen it because it seemed pretty standard, but it looks designed for much larger companies. We avoid using it (!) because the UI is confusing, and it's very pricey for what it does (especially that some basic features are locked in the higher-priced tiers). This article doesn't help either.
We switched from Zendesk to Helpscout, at that time because their documentation portal feature didn't fit what we wanted (markdown edition and other things I forgot). The migration has been painless (all zendesk issues are imported to helpscout).
Apart from the documentation system, I personally prefer their UI (it feels more "modern"), the fact that a support conversation looks exactly like a very classic email conversation to your customers (no issue number in the email's subject, no specific signature or structure in the content etc), and Helpscout's team have always been helpful and nice so far. The API is pretty complete as well. We're using it only for support conversations nowadays, so I can't comment on the knowledge base features etc.
Re: Zendesk and the Art of Trademark Trolling
#7Quick question, what would be a good alternative to Zendesk? We've initially chosen it because it seemed pretty standard, but it looks designed for much larger companies. We avoid using it (!) because the UI is confusing, and it's very pricey for what it does (especially that some basic features are locked in the higher-priced tiers). This article doesn't help either.
We're very happy with Helpscout. Like the other poster mentioned, their API is pretty thorough, and the interface does a good job of getting out of your way.
We really like the documentation features as well; again, very thorough.
The one thing we really wish was there is custom field support on customer records, but Helpscout does workaround this by letting you set up a webhook it'll hit to present more information inline.
Re: Zendesk and the Art of Trademark Trolling
#8Quick question, what would be a good alternative to Zendesk? We've initially chosen it because it seemed pretty standard, but it looks designed for much larger companies. We avoid using it (!) because the UI is confusing, and it's very pricey for what it does (especially that some basic features are locked in the higher-priced tiers). This article doesn't help either.
The team I'm on uses Helpscout. I've used Zendesk in the past, and hated the unnecessary formatting added to every message.
Helpscout is invisible to the customer, but more than adequate for our needs. Our only pain point is it's got bad trello integrations, so we're building our own.
Re: Zendesk and the Art of Trademark Trolling
#9Reminds me of Intel suing Yoga studio for being named "Yoga Inside" (infringing on Intel's "Intel inside" campaign slogan)
http://www.sfgate.com/business/article/Intel-forces-yoga-gro...
Re: Zendesk and the Art of Trademark Trolling
#10Quick question, what would be a good alternative to Zendesk? We've initially chosen it because it seemed pretty standard, but it looks designed for much larger companies. We avoid using it (!) because the UI is confusing, and it's very pricey for what it does (especially that some basic features are locked in the higher-priced tiers). This article doesn't help either.
Intercom, hands down. We switched what now seems a long time ago, and the pricing is like 3x of what we paid for Zendesk, but the UX feels so much more natural and UI unobstructive that we gladly pay $600/mo for it. Plus the additional features make it a non brainer (true, it also lacks some that Zendesk has)