Show HN: EnQ reduces on-hold time with the IRS from hours to minutes

#1

Post by callenq » Wed, Feb 03, 2016, 5:59 PM UTC

Show HN: EnQ reduces on-hold time with the IRS from hours to minutes
callenq.com

Re: Show HN: EnQ reduces on-hold time with the IRS from hours to minutes

#2

Post by kup0 » Thu, Feb 04, 2016, 1:06 AM UTC

Doesn't this make the hold time worse for everyone else in line that doesn't know about this service?

Re: Show HN: EnQ reduces on-hold time with the IRS from hours to minutes

#3

Post by haspoken » Thu, Feb 04, 2016, 2:13 AM UTC

kup0 wrote: post #2

Doesn't this make the hold time worse for everyone else in line that doesn't know about this service?

Worse, they are making the line longer for everyone, and then charging to let people in. And they are doing it for government services that everyone needs to interact with. In essence, trying to charge for access to the government.

Re: Show HN: EnQ reduces on-hold time with the IRS from hours to minutes

#4

Post by kup0 » Thu, Feb 04, 2016, 2:22 AM UTC

haspoken wrote: post #3

kup0 wrote: post #2

Doesn't this make the hold time worse for everyone else in line that doesn't know about this service?

Worse, they are making the line longer for everyone, and then charging to let people in. And they are doing it for government services that everyone needs to interact with. In essence, trying to charge for access to the government.

True, there are many implications here. I'm curious if there could be a legal remedy to this kind of convenience-hostage-taking.

Re: Show HN: EnQ reduces on-hold time with the IRS from hours to minutes

#5

Post by BostonEnginerd » Wed, Feb 10, 2016, 3:08 AM UTC

This is sort of like the guy who was selling restaurant reservations, no?