Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
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Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#2Founder here,
Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.
This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead of letting the code to rust. Our idea is to make it something like Gitlab/Mattermost where people can host their own version and we will provide a hosted version for people who don't want to self-host.
After we open-sourced, we received contributions from 30 developers all around the world.
We believe bots alone can't solve all the questions and there is no context. On the other hand, having agents alone for customer support won't scale as your business grows. We intend to build a bot+agent platform which is fully opensource and supports most of the social media channels, email and websites.
Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#3Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…
Congrats on the launch. As a fellow Ruby/Rails developer I love seeing great open-source Ruby/Rails apps in a world where everyone seems to be trending to what's "sexy" now instead of what's tired and true.
Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#4Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…
Nice project! Curious: has any organization started using Chatwoot to provide customer support?
Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#5Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…
Nice project! Curious: has any organization started using Chatwoot to provide customer support?
There are no other organizations which are using the project other than us. We use it on our homepage chatwoot.com and for our Facebook pages.
Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#6Great work. While on the topic, I believe everything ranging from Uber to Google can be replaced by an open source alternatives. There will be some cons but overall lots of benefits.
Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#7Earlier quoted context omitted.
Nice project! Curious: has any organization started using Chatwoot to provide customer support?
There are no other organizations which are using the project other than us. We use it on our homepage chatwoot.com and for our Facebook pages.
That will change soon. :) Awesome project!
Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#8Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…
Would like to let you know the hamburger menu currently doesn't work on mobile (clicking it does nothing)
Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#9Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…
Amazing to see your vision coming to life by open sourcing the code and getting so many contributors! No small feat. And great to see the project is being done in Rails. I’ve spent hours looking for a a good product in this space for our company so will definitely give this a try. Two questions - do you have a way to author FAQs and is email an accepted channel?
Thanks and can’t wait to see Chatwoot grow.
Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
#10Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…
Would like to let you know the hamburger menu currently doesn't work on mobile (clicking it does nothing)
Hey, thanks for letting me know. I will fix it soon :) Looks like I forgot to add the action on the hamburger button.