Live data from Hacker News

Show HN: SVG Animation Software

expressive.app

91–100 of 113 posts

Re: Show HN: SVG Animation Software

#93

[flagged]

I was about to say. I'm just happy that I was able to start a trial without having to sign up for something. We are inundated with Adobe-style subscription nonsense in the modern day, and then when someone builds software and uses a classic trial/purchase model, we all start complaining about that too because we aren't entitled to an upgrade for when macOS 20 comes out 7 years from now.

Re: Show HN: SVG Animation Software

#95
I like the look of this product, and will definitely take it for a test drive next time I'm working on a website frontend. Nice work!

I think the pricing page is misleading, due to how prominent the "lifetime license" verbiage is, without also clarifying what the "lifetime" includes.

I know the terms of the license are clarified in the "Will I receive free updates" FAQ, but that text is hidden in a accordion, third item down, on the bottom half of the page. Whereas "lifetime license" is mentioned twice above the fold, and "pay once, use it forever" is the H1.

Not having a subscription is definitely a selling point. I bought the Affinity suite because of it. But IMHO "lifetime license" is not the way to communicate that.

In comparison check out the pricing page of Sublime Text, Ableton Live and Bitwig Studio. All of these apps have a similar pricing model. (one time payment with updates included for a period of time). https://www.bitwig.com/buy/ https://www.ableton.com/en/shop/ https://www.sublimehq.com/store/text

Sublime Text uses the words "once off purchase" and immediately clarifies "comes with 3 years of updates".

As a software buyer, the words "lifetime license" for anything non-trivial is actually a turn off. We all know software takes effort to maintain. I actually scrolled down to the FAQ to read the fineprint hoping to see Expressive wasn't a true "lifetime license" product because I think it increases the likely hood of software becoming unmaintained

Re: Show HN: SVG Animation Software

#96
post #88
post #86

Earlier quoted context omitted.

I sell software with a similar licence. I'd say that get access to all features and upcoming updates is incompatible with Then, the updates will stop . At a very minimum it's confusing, but it sounds fairly deceptive to me. I think being really clear about what users will receive is paramount, even if it ends up making the messaging confusing.

Thank you for sharing your opinion. The primary reason people buy Expressive Animator is its high quality. The perpetual license is just a bonus. It's sad to hear words like "deceptive" from a fellow entrepreneur, but don't worry, I've grown a thick skin over the last years.

I have no problem at all with your licensing model, I currently use the same one myself. I just think your messaging needs to be clear.

Re: Show HN: SVG Animation Software

#97
post #88
post #86

Earlier quoted context omitted.

I sell software with a similar licence. I'd say that get access to all features and upcoming updates is incompatible with Then, the updates will stop . At a very minimum it's confusing, but it sounds fairly deceptive to me. I think being really clear about what users will receive is paramount, even if it ends up making the messaging confusing.

Thank you for sharing your opinion. The primary reason people buy Expressive Animator is its high quality. The perpetual license is just a bonus. It's sad to hear words like "deceptive" from a fellow entrepreneur, but don't worry, I've grown a thick skin over the last years.

> The primary reason people buy Expressive Animator is its high quality

You keep talking past people.

The feedback they're sharing is very simple. It's not super clear from your sales copy if my purchase gets me access to all updates forever, or if those are limited to the current major version. The way you're intending it to work is simple, yes, but your sales copy doesn't reflect that.

It seems like an easily solvable problem, tweak your sales copy to clarify, but instead you keep digging your heels. Fine, it's your company. I'm not a lawyer, but generally I'd be worried about making a bunch of sales if its not clear to my customers what exactly their buying. I don't get why you'd take such a chance when the fix is so simple, but again, it's your company.

Re: Show HN: SVG Animation Software

#98
post #80
post #77

Earlier quoted context omitted.

It's confusing because the pricing page literally states "Enjoy the benefits of our lifetime license and get access to all features and upcoming updates with a one-off payment."

What is confusing? Since the launch, we have released 10 updates, and we'll continue to release new updates until v1 reaches its EOL. Then, the updates will stop, but you will still be able to use the software. It seems pretty straightforward to me.

[deleted]

Re: Show HN: SVG Animation Software

#99
post #80
post #77

Earlier quoted context omitted.

It's confusing because the pricing page literally states "Enjoy the benefits of our lifetime license and get access to all features and upcoming updates with a one-off payment."

What is confusing? Since the launch, we have released 10 updates, and we'll continue to release new updates until v1 reaches its EOL. Then, the updates will stop, but you will still be able to use the software. It seems pretty straightforward to me.

'Lifetime' not only has a Legacy meaning of 'updates forever', but is still used in a less disingenuous way by major products such as Plex [1]. The reactions you've got on this page are a clear indication to abandon the deceptive wording that you lead with (the truth being hidden in an accordian FAQ).

[1] https://www.plex.tv/en-ca/plans/

Re: Show HN: SVG Animation Software

#100
post #88
post #86

Earlier quoted context omitted.

I sell software with a similar licence. I'd say that get access to all features and upcoming updates is incompatible with Then, the updates will stop . At a very minimum it's confusing, but it sounds fairly deceptive to me. I think being really clear about what users will receive is paramount, even if it ends up making the messaging confusing.

Thank you for sharing your opinion. The primary reason people buy Expressive Animator is its high quality. The perpetual license is just a bonus. It's sad to hear words like "deceptive" from a fellow entrepreneur, but don't worry, I've grown a thick skin over the last years.

Keep it up maybe in a few more years you’ll be able to take feedback without getting defensive about it.
Post reply on HN