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Show HN: Cancel your Comcast in 5 minutes

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Re: Show HN: Cancel your Comcast in 5 minutes

#91

Post by qntmpkts »

linuxfan wrote: post #72
dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

I'm sick of comcast and its hidden fees. Their promotion last for one year and they never inform the customer (conveniently) soon after it expires. The bill keeps piling up and when you call them one day to cancel, they feed you some bs on downgrading to a basic package or even reducing your current internet speed. I had AT&T U-verses before switching to comcast and AT&T are no saints either. Is there a company that'…

My experience with Google Fiber would point to customer service antithetical to that which is typically found in ISP's like Comcast. Not sure if that speaks to honesty per se, but it is definitely a welcome change.

Re: Show HN: Cancel your Comcast in 5 minutes

#92

Post by IE6 »

ramidarigaz wrote: post #41
dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

This is the way - create a scenario to which there is no possibility of continuing Comcast service. I claimed I was going to be living off the grid and had no need for whatever the internet provided. Was cancelled in under 5 minutes.

Re: Show HN: Cancel your Comcast in 5 minutes

#93

Post by estsauver »

sleepychu wrote: post #78
estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

I don't understand why your front page is so scrolly (Firefox on OSX) but I'm pretty sure it rendered wrong, I can scroll in the x axis past your nice pile of paper on the head of the page and despite my efforts I can't work out what 'Parkin...' you're making easier to get in SF.

Hey! We're working on it, sorry, we should have done cross-browser testing before we posted it here.

Sorry!

~Earl

Re: Show HN: Cancel your Comcast in 5 minutes

#94

Post by spinlock »

Moral_ wrote: post #75

I didn't even have to call to cancel my service. I ran my connection 24/7 for a month, pulled 33TB of data down, they dropped me as a customer. Most pain free process, and a nice fuck you to Comcast as well.

now that's how you do it. Did you charge them an early cancelation fee?

Re: Show HN: Cancel your Comcast in 5 minutes

#95

Post by estsauver »

Moral_ wrote: post #75

I didn't even have to call to cancel my service. I ran my connection 24/7 for a month, pulled 33TB of data down, they dropped me as a customer. Most pain free process, and a nice fuck you to Comcast as well.

That's amazing!

You were able to download 33TB of data off of a Comcast line! :)

Re: Show HN: Cancel your Comcast in 5 minutes

#96

Post by engi_nerd »

estsauver wrote: post #89
engi_nerd wrote: post #85

Cancelling my Comcast service for cable television and internet involved these steps. 1) Gathering up all of my Comcast owned equipment (cable boxes and remotes, but importantly, NOT my cable modem, which I owned outright) and going to the local Comcast office. There I waited in a long line in a crowded, un-airconditioned office (in the heat and humidity of a hot August day in Maryland) for almost 2 hours. Then handi…

That's incredibly frustrating. One piece of advice is to make FTC/FCC complaints instead of BBB complaints. Those agencies are actually pretty effective at suing companies into better business practices.

I have since learned the comparative uselessness of BBB complaints and the effectiveness of FTC complaints. This is the one instance where a BBB complaint worked for me. I've not had cause to make an FCC complaint since this happened, but I agree, the FTC has been very helpful.

Re: Show HN: Cancel your Comcast in 5 minutes

#97

Post by estsauver »

rochers wrote: post #16

Great idea and nice execution. Suggestion: add SSL / HTTPS to your website if you're collecting all this sensitive stuff about me.

Absolutely. I'm actually embarrassed we forgot to set this up before launching.

We should have it set up by Monday. Thanks for reminding us.

~Earl

Re: Show HN: Cancel your Comcast in 5 minutes

#100

Post by estsauver »

aerovistae wrote: post #32

You know you've pissed off your customers when people start building business models around cancelling your services so they don't have to deal with you.

I think they knew they probably figured it out when they were voted the most hated company in America.

http://consumerist.com/2014/04/08/congratulations-to-comcast...

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