81–88 of 88 posts
Your monetization strategy should be... if you're calling at&t about a service issue, verizon could pay to be notified with the opportunity to respond to the call first and win your business.
As a novel bonus, it'd be neat if you could wire up a twitter account that did song recognition and status updates.
Currently holding to: "Michelle Branch - Everywhere" for the 472nd time!
On the other end, as far as I know for something like Amazon, etc you need to call in order to be put in the line for them to call you back. The cool thing about your service is I don't need to call :)
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Eh? As far as I can tell, these services do everything yours does. EDIT: actually, Lucy makes you do the phone menus yourself. But Fonolo crawls the voice menus and generates a matching menu online (which is very slick, if it works).
I'm definitely a fan of both services, they're great. Our goal is just to take it one step further, and do it all for you. Fonolo does have a beautiful system with the menus, but they do call your phone for you to do the navigating. You can try it out at http://consumer.fonolo.com/
Fonolo has been offering this type of service for a while ( http://fonolo.com ).
Fonolo is pretty cool. There's another similar service called LucyPhone. I'd say the main difference between those great services and ours is that with them you still have to be on the phone, listening to prompts and pressing buttons, and then they wait on hold for you. With our service you just press a button and go back to your life.
ekanes- we don't actually require customers to navigate the menu like Lucyphone. Our system does all of the navigating for you, then calls you back when we're in the right point in that menu. It's fully automated.
We sell our services directly to companies (to connect to their customers); the free service isn't really our main focus. We also offer virtual queuing, surveys, and variety of other features (however they aren't offered on the free site.)
Btw, we've built all of the technology in house (speech rec, dialing engine, SIP stack, etc.) There's a lot of very neat technology under the hood.
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Not too sure about that -- this would prevent phone reps from ending calls when the connection with the customer isn't functioning properly (but yet the line is still active).
Maybe it can be done with manager intervention.
Since call center employees commonly have the ability to perform call transfers, I can only imagine they have the ability to hang up on calls. Otherwise, I imagine they could simply transfer the call to an invalid extension to "hangup".