81–90 of 263 posts
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Yup. That's how I cancelled Comcast. Me: "I'm moving." Clerk: "Oh, where to? We can set up your service ahead of time so it's ready when you---" Me: "Ireland." Clerk (disappointed): "Oh."
There was someone who actually knows what Ireland is?
35 million Americans, ~10%, are of Irish descent. Not knowing would be unusual.
I've done this repeatedly (use certified mail, or recorded delivery, the term varies by country) and it's dead easy. I have cancelled service with no early termination fees at both Sprint and Verizon, and kept my subsidized phone while continuing on month-to-month service when they raised fees - a 'materially averse' change - always read the fine print. Same thing with AT&T dial-up back in the day.
This service looks interesting but really there is no easier way than sending a proper business letter and keeping proof of delivery. Only once did a company dispute receiving my letter and I emailed a scanned copy of the proof of delivery and that was it.
It sometimes helps to remind the company that falsely reporting a bad debt onto your credit record carries huge fines and you will definitely be checking to make sure they don't 'accidentally' forget or lose your paperwork, and that you have complete documentation and are prepared to defend. Be polite but do be firm, too.
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I'm sick of comcast and its hidden fees. Their promotion last for one year and they never inform the customer (conveniently) soon after it expires. The bill keeps piling up and when you call them one day to cancel, they feed you some bs on downgrading to a basic package or even reducing your current internet speed. I had AT&T U-verses before switching to comcast and AT&T are no saints either. Is there a company that'…
I'm confused... I've signed up for promo plans from Comcast before, and made a note in my calendar it is expiring. Never had a problem with pushing for another promo when it is about to expire. If there is, then I'll reduce my service or switch providers (if I need to), but there is never any surprise that a promo is for a specific duration and when that ends I'll be paying the full price. What DOES get me is their c…
1) Gathering up all of my Comcast owned equipment (cable boxes and remotes, but importantly, NOT my cable modem, which I owned outright) and going to the local Comcast office. There I waited in a long line in a crowded, un-airconditioned office (in the heat and humidity of a hot August day in Maryland) for almost 2 hours. Then handing over the equipment and marking my account as cancelled took 25 minutes.
2) Calling the Comcast support line after they tried to bill me at the end of the following month for not actually supplying service to a home I no longer lived in. I was placed on hold for almost an hour before finally speaking to a representative, who told me that she didn't understand what the problem was because Comcast had no record of actually sending me a bill for the month after I moved.
3) Receiving a call a week later demanding I return my "Comcast owned equipment" before I could receive a refund on my deposit. I countered that I owned the modem outright and had merely given Comcast the MAC address of the modem so that they could authorize it on their network. The representative demanded that I prove that I actually owned the modem. The receipt I emailed from when I purchased the modem was not enough for them, they demanded "more proof" but could not actually offer an example of what proof I could offer. I hung up on that representative and immediately filed a Better Business Bureau complaint (I know, the BBB is a bit of a racket, but sometimes it gets some results).
4) The following day I received a call from a senior customer service manager apologizing for the "mix-up" with marking my modem as being a Comcast-owned piece of equipment. I received a refund of my deposit a few days later.
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If the sales rep was arguing for you not to use auto pay he is the worst sales rep of all time.
What an amazing story. Thanks for checking out our site and sharing that. Pretty crazy to imagine the incentives Comcast must put in place to get sales reps to act like that.
Cool idea! Your CSS/layout needs some love though, it's broken in FF (works better in Chrome).
Shoot! I'll take a look right now! Thanks for letting us know.
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I seriously don't understand the hate Comcast gets, I've cancelled service with them 4 times now, and it was always a simple 5 minute call. I think their service is on par, or better, with any other internet / phone / cable provider of that size, they always manage to find me some discount on my service whenever I call and complain about the price.
It all depends on the representative you speak with. There have been times where I've had to contact them and have had a pleasant experience, but as I detailed in another reply in this thread, I've also had godawful experiences where I simply couldn't believe the logic the representative was trying to apply to the situation.
Cancelling my Comcast service for cable television and internet involved these steps. 1) Gathering up all of my Comcast owned equipment (cable boxes and remotes, but importantly, NOT my cable modem, which I owned outright) and going to the local Comcast office. There I waited in a long line in a crowded, un-airconditioned office (in the heat and humidity of a hot August day in Maryland) for almost 2 hours. Then handi…
One piece of advice is to make FTC/FCC complaints instead of BBB complaints. Those agencies are actually pretty effective at suing companies into better business practices.
I didn't even have to call to cancel my service. I ran my connection 24/7 for a month, pulled 33TB of data down, they dropped me as a customer. Most pain free process, and a nice fuck you to Comcast as well.