One of my first ever bug reports, was a submission to a company that made legal software.
In particular, it was a document management system built as a plugin for MS Outlook. (ew)
Most users, had no issue. However for one user, a lawyer, in particular, she would open and close a bunch of documents (using the built in pdf viewer) and then the application would crash, taking outlook with it, often requiring a restart.
I went over to view the behavior, and she was some kind of robot. Unlike her peers, she had 12 documents open at once, and she could update and bill (in minimum 6 or 7 minute increments) 12 customers cases in 15 minutes. It was like meeting the Usain Bolt of law practitioners. My back of the napkin math is that she billed like 3-4 hours for every hour she was online.
Open Email
Load Attachment
Review Attachment
Reply to email
Assign Email thread to case number
Close attachment.
12 times in 15 minutes.
The bug was that, after loading ~6 pdfs, the application would back off and wait to deallocate the memory. It would then later, randomly decide to write to that memory when another pdf was loaded, and go kaput.
Just to replicate the issue, I had to close and reopen pdfs so quickly my hands hurt.
It took 3 revisions of the bug report to get the software company to accept it and resolve it. And even then I think the pdf limit just increased, before we submitted another report and had it resolved permanently.
On that note, the principal of another law firm I supported would require us to cleanse his personal laptop of porn themed golf games he had downloaded on a regular basis.
The impression I get is that, lawyers work but the work is just unevenly distributed.