Show HN: Full Help – Self-hosted help desk and knowledge base software • Hacker News Board

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#71

Post by fullhelp » Wed, May 08, 2019, 4:12 PM UTC

reacharavindh wrote: post #58

fullhelp wrote: post #22

Earlier quoted context omitted.

Thank you! That's one of the goals and I'm glad that I've done it right! :-D Feel free to get in touch anytime you need something or have a question about the system or anything else. Always happy to help! I will take your suggestion into consideration when working on the landing page and the documentation. Right now, the user gets access to the full app source code and the instruction currently available at docs.ful…

If you're still here and reading - It would be great to have a full text search interface through the email support requests.

Hey! That's something really practical, something that I would use myself in many cases. I took note, thanks!

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#72

Post by heliostatic » Wed, May 08, 2019, 5:35 PM UTC

fullhelp wrote: post #69

heliostatic wrote: post #62

Earlier quoted context omitted.

This is great! As others have said, buy once pricing is a huge boon for bootstrapped startups. Have you considered a docker image for distribution? It seems easy to spin up as it is, but an image or images would make it even easier, both for your customers and to make sure dependencies stay up to date over time.

Thank you! Yes, Docker Image will be something I will be working on. Anything that makes it easy for people to install the software is always welcome. I'm also looking to add a DigitalOcean 1-Click install option.

That's great news -- both of those make sense.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#73

Post by _1tan » Wed, May 08, 2019, 6:49 PM UTC

fullhelp wrote: post #11

_1tan wrote: post #7

My current employer is currently using a self-hosted instance of Zammad.org. Might be interesting to compare the two.

Zammad.org looks great! It seems to be missing knowledge base portals based on another comment. However, it looks a good solution.

Yep. Apparently it's coming this summer.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#74

Post by RobAley » Thu, May 09, 2019, 9:24 AM UTC

fullhelp wrote: post #54

usaphp wrote: post #50

Great product. Do you not worry about someone copying your code and selling it as a saas? I am selling premium Wordpress plugins and it’s incredible how many people try to purchase my plugin and then offer it as a saas

Hey! It's always a concern for me. I'm looking for ways to detect such cases and that way terminate the licenses, which will prevent the user from downloading any release. Another approach that may work (just an idea), is to secure the documentation and allow access to it to logged in users with one valid license at least, but this has some disadvantages like the affected user experience. A legal notice is always an…

Don't block access to the docs. I always go through the docs first before purchasing software, it cuts through the marketing messages and helps me understand if the software does exactly what I need. No available docs = no purchase.