61–69 of 69 posts
Lots of folks are asking "who is this for?". I think that's because the people that should use this don't know that they should yet. And it's probably missing the hotel/car angle too.
This would let people like planners (e.g. destination wedding), events (e.g. festivals), and the like simplify and make money through the entire customer experience/journey.
Good luck!
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This wouldn't be a random site: it could be your bank, an hotel, an events/experiences marketplaces, etc. And there would be a reason for them to offer flights alongside their core experience: it might be they want to enable you to redeem points for travel, have special deals with airlines that they want to pass along to their customers or there's a benefit from a UX standpoint to selling you flights alongside other…
> The airline systems don't always let you do everything programmatically so at that point whoever is selling the flight who be in charge of the customer. OK, so this is my sticking point. There are horror stories of Expedia somehow accidentally not booking the flights they've sold. You get to the airport, there's no ticket and no seat. Airline says "nothing we can do, call Expedia". They can't call Duffel. I can't f…
We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo.
Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.
Awesome - lots of potential here. Lots of folks are asking "who is this for?". I think that's because the people that should use this don't know that they should yet. And it's probably missing the hotel/car angle too. This would let people like planners (e.g. destination wedding), events (e.g. festivals), and the like simplify and make money through the entire customer experience/journey. Good luck!
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Thank you for the feedback. The point on not knowing whether you're in the target market or not is absolutely valid and something we should make a lot clearer on that page. Re: pricing: our main product is our Flights API ( https://duffel.com/flights ). Links is a new product we're launching today that lets you sell flights without having to write an integration with our API. You can access our API on our free plan b…
I think the confusion here is much more basic: what does it mean to “sell flights” and why would I do it? How do I know if I’m someone who can sell flights? I in fact don’t own an airline, so what does that mean! I suspect there’s a bit of “curse of knowledge” at play here. You’ve spent a bunch of time in this space and we haven’t. If your target audience is all people who know this stuff then this might not be a pro…
We're definitely trying to appeal to someone that know they want/need to sell flights but doesn't necessarily know how.
I'm interested in using "Links" as a redemption flow for a points program. Is there a way to limit the maximum redemption price for a given link we generate, and is there a way to cancel outstanding links via api? edit: reading about it further, it looks like "Links" collects payment from the user, and hence won't work here.
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> The airline systems don't always let you do everything programmatically so at that point whoever is selling the flight who be in charge of the customer. OK, so this is my sticking point. There are horror stories of Expedia somehow accidentally not booking the flights they've sold. You get to the airport, there's no ticket and no seat. Airline says "nothing we can do, call Expedia". They can't call Duffel. I can't f…
> You get to the airport, there's no ticket and no seat We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo. Customers won't be able to call Duffel but can get in touch with the merchant that sold…
I think this dramatically overestimates the levels of perfection in airline IT.
> Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.
Who can take what action to fix the problem?
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Don't kid yourself, not body's going to stop flying because of climate change.
Some people definitely have. Or have decided to limit themselves to one flight a year as a compromise. "Staycations" where people take vacations in their home town are a thing, and the pandemic has shown that most business travel is unneeded.
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> The airline systems don't always let you do everything programmatically so at that point whoever is selling the flight who be in charge of the customer. OK, so this is my sticking point. There are horror stories of Expedia somehow accidentally not booking the flights they've sold. You get to the airport, there's no ticket and no seat. Airline says "nothing we can do, call Expedia". They can't call Duffel. I can't f…
> You get to the airport, there's no ticket and no seat We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo. Customers won't be able to call Duffel but can get in touch with the merchant that sold…
As a merchant using your software, would we have priority access to the airlines' support lines? I ask as Duffel looks like a very attractive idea but if we're forced to wait on hold for 3 hours to speak to United's standard customer service for any customer issues that can't be fixed through the API, that would be really tough.
Earlier quoted context omitted.
> The airline systems don't always let you do everything programmatically so at that point whoever is selling the flight who be in charge of the customer. OK, so this is my sticking point. There are horror stories of Expedia somehow accidentally not booking the flights they've sold. You get to the airport, there's no ticket and no seat. Airline says "nothing we can do, call Expedia". They can't call Duffel. I can't f…
> You get to the airport, there's no ticket and no seat We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo. Customers won't be able to call Duffel but can get in touch with the merchant that sold…