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Show HN: Full Help – Self-hosted help desk and knowledge base software

fullhelp.com

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Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#61

Post by fmos »

Looks great and really uncomplicated. The demo works flawlessly, including receiving email attachments. Good job!

Love the readability and content of the license terms as well. In particular the parts on software modifications.

One feature that is a show-stopper for our workflow is the possibility of shared drafts, i.e. where an email response can be prepared and stored by one person and later reviewed, perhaps completed, and sent by someone else. Do you think this is something that you might consider adding in the foreseeable future?

edit: btw, might serve as a differentiation over Zammad https://github.com/zammad/zammad/issues/629

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#62

Post by heliostatic »

fullhelp wrote: post #2

Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…

This is great! As others have said, buy once pricing is a huge boon for bootstrapped startups.

Have you considered a docker image for distribution? It seems easy to spin up as it is, but an image or images would make it even easier, both for your customers and to make sure dependencies stay up to date over time.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#63

Post by rahimnathwani »

This looks awesome.

Please prioritise reviewing your pricing/hosting model. If you want to serve your users well, you will want to work on this full time. Making enough money will make it more likely you can do this.

Even if your objective is to be much cheaper than your competitors (and serve people who can't afford them), you can still offer this as a SaaS product, but:

- have a lower monthly price than the competitors you mentioned (even 50% lower)

- charge much more for plans that include features important for large customers, but which smaller companies can easily live without (e.g. SSO)

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#64

Post by NewsAware »

Neat. Would have a comment/feature request for the backlog after playing with the demo: I will be uld have expected autosuggest behavior in both the frontend search as well as in various admin input fields and actually waited for suggestions to appear before realizing this isn't in there yet.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#65

Post by acct1771 »

fullhelp wrote: post #54
usaphp wrote: post #50

Great product. Do you not worry about someone copying your code and selling it as a saas? I am selling premium Wordpress plugins and it’s incredible how many people try to purchase my plugin and then offer it as a saas

Hey! It's always a concern for me. I'm looking for ways to detect such cases and that way terminate the licenses, which will prevent the user from downloading any release. Another approach that may work (just an idea), is to secure the documentation and allow access to it to logged in users with one valid license at least, but this has some disadvantages like the affected user experience. A legal notice is always an…

If you have to fight in court, there's a chance you already lost.

Get it to market first, holding the market is marginally less difficult when you move first.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#66

Post by fullhelp »

NewsAware wrote: post #64

Neat. Would have a comment/feature request for the backlog after playing with the demo: I will be uld have expected autosuggest behavior in both the frontend search as well as in various admin input fields and actually waited for suggestions to appear before realizing this isn't in there yet.

Hey! Thanks for checking it out and the feedback! I will make sure that future versions have the autosuggestion behavior on search fields and any input field on the admin side that requires it.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#67

Post by fullhelp »

rahimnathwani wrote: post #63

This looks awesome. Please prioritise reviewing your pricing/hosting model. If you want to serve your users well, you will want to work on this full time. Making enough money will make it more likely you can do this. Even if your objective is to be much cheaper than your competitors (and serve people who can't afford them), you can still offer this as a SaaS product, but: - have a lower monthly price than the competi…

Hey! Thanks for your suggestions! I will definitively keep that in mind.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#68

Post by fullhelp »

fmos wrote: post #61

Looks great and really uncomplicated. The demo works flawlessly, including receiving email attachments. Good job! Love the readability and content of the license terms as well. In particular the parts on software modifications. One feature that is a show-stopper for our workflow is the possibility of shared drafts, i.e. where an email response can be prepared and stored by one person and later reviewed, perhaps compl…

Hi! Thank you! :-D

The license is based on DuetApp's (https://duetapp.com/) version. I liked its simplicity and asked the creator if it would be OK with him to use his license as a starting point.

Shared drafts sound like an interesting feature and one that seems easy to implement on Full Help. I've added it to my Trello board. Thanks!

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#69

Post by fullhelp »

heliostatic wrote: post #62
fullhelp wrote: post #2

Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…

This is great! As others have said, buy once pricing is a huge boon for bootstrapped startups. Have you considered a docker image for distribution? It seems easy to spin up as it is, but an image or images would make it even easier, both for your customers and to make sure dependencies stay up to date over time.

Thank you!

Yes, Docker Image will be something I will be working on. Anything that makes it easy for people to install the software is always welcome. I'm also looking to add a DigitalOcean 1-Click install option.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#70

Post by fullhelp »

pplonski86 wrote: post #60
fullhelp wrote: post #2

Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…

Hi Gerardo! Congratulations! The product looks very neat. I got questions: 1. What does the logo mean? 2. Do you have two servers, one for REST and one for web sockets? (I'm trying to use similar architecture in my product)

Thanks! :-)

1. The purple circle has two question marks (the left one is used in Spanish). Customer support is about answering lots of questions, so this is one of the reasons I used those symbols. For the name itself, I made a list of possible candidates, and really liked the simplicity of "Full Help". Also, it's close to some popular apps like Full Story and Full Contact.

2. For the web sockets, I was initially using Laravel Echo Server (https://github.com/tlaverdure/laravel-echo-server) (powered by Socket.io) and then switched to Laravel Websockets package (https://github.com/beyondcode/laravel-websockets) which is an implementation using PHP itself, making the requirements and installation even easier.

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