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Show HN: Cancel your Comcast in 5 minutes

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Re: Show HN: Cancel your Comcast in 5 minutes

#61

Post by jjulius »

dntrkv wrote: post #45
frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

I seriously don't understand the hate Comcast gets, I've cancelled service with them 4 times now, and it was always a simple 5 minute call. I think their service is on par, or better, with any other internet / phone / cable provider of that size, they always manage to find me some discount on my service whenever I call and complain about the price.

It all depends on the representative you speak with. There have been times where I've had to contact them and have had a pleasant experience, but as I detailed in another reply in this thread, I've also had godawful experiences where I simply couldn't believe the logic the representative was trying to apply to the situation.

Re: Show HN: Cancel your Comcast in 5 minutes

#62

Post by egonschiele »

estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

I love this idea. I don't need to cancel Comcast yet, but I will definitely use AirPaper when I do.

Re: Show HN: Cancel your Comcast in 5 minutes

#63

Post by douche »

jjulius wrote: post #57
frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

I'm really glad that that excuse made the process so painless for you, but I do have a cautionary tale about that. Two years ago, I called them and tried cancelling my service because, like you, I was moving and my new landlord was providing Comcast to me as a part of my lease agreement. Despite my insistence that my landlord already had an account setup for me at my new house, I was kept on the phone for 30 minutes…

Comcast customer service does seem to be much better now than it used to be. Possibly they got the hint that they were pissing everybody off enough to get voted into the top of the list for worst companies in the U.S. year after year after year.

Re: Show HN: Cancel your Comcast in 5 minutes

#64

Post by elipollak »

walterbell wrote: post #20

How does this work legally, are you acting as an agent, proxy or other authorized representative of the customer, when interacting with the vendor? On the topic of security: is the customer's identity information, e.g. authorization passcodes required by the vendor, deleted from your database after the transaction is complete? You may also want to add some details on encryption.

Great question! In this case, you should of us as a highly trained personal assistant who is helping you cancel your Comcast. We help manage all the crappy parts of the process behind the scenes, but you're still the person actually doing the cancellation.

Re: Show HN: Cancel your Comcast in 5 minutes

#65

Post by ericd »

dntrkv wrote: post #45
frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

I seriously don't understand the hate Comcast gets, I've cancelled service with them 4 times now, and it was always a simple 5 minute call. I think their service is on par, or better, with any other internet / phone / cable provider of that size, they always manage to find me some discount on my service whenever I call and complain about the price.

Have they never randomly raised your bill while on autopay, with no notice whatsoever?

Re: Show HN: Cancel your Comcast in 5 minutes

#66

Post by morgante »

smoreilly wrote: post #33

This is perhaps the most glorious thing I've seen on here in a long time. I didn't find a Chinese visa all that difficult though so I'm surprised to see that on the list of next issues.

Really? You have to wait in a really long line for several hours at a bizarre location.

Re: Show HN: Cancel your Comcast in 5 minutes

#67

Post by kuschku »

jjulius wrote: post #57
frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

I'm really glad that that excuse made the process so painless for you, but I do have a cautionary tale about that. Two years ago, I called them and tried cancelling my service because, like you, I was moving and my new landlord was providing Comcast to me as a part of my lease agreement. Despite my insistence that my landlord already had an account setup for me at my new house, I was kept on the phone for 30 minutes…

Just tell them you’ll take Google Fiber at your new place, or some similar service.

Re: Show HN: Cancel your Comcast in 5 minutes

#69

Post by estsauver »

afarrell wrote: post #21
estsauver wrote: post #5

Earlier quoted context omitted.

Thanks! We'd love feedback as to what processes are painful. Keep us in the back of your mind when you're filling out paperwork and send us an email if it feels especially tedious? :)

Have you considered getting into the business of dealing with health insurance companies?

You know, we have considered it and we want to eventually. The problem is that hospitals typically want to deal with a company that's both more established than we are. They also typically have a much longer sales cycle.

If you have any specific use cases/contacts, please reach out to us though. We might be able to make something work?

Re: Show HN: Cancel your Comcast in 5 minutes

#70

Post by ck2 »

Member retention at many companies is often closed before 8am, just call early and then you end up talking to a regular person in billing and they do an immediate cancel.

Alternately just pick a place the company doesn't have service and say you are moving there.

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