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Show HN: Warp, a Rust-based terminal

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Re: Show HN: Warp, a Rust-based terminal

#501

Post by lprd »

orastor wrote: post #20

Wanted to give it a shot but got disappointed when I launched it and the following happened: - Outgoing request to googleapis.com - Outgoing request to segment.io - Outgoing request to sentry.io - Requires sign up (only via Github, mind you) I understand the first request is probably to get some dynamic configuration, even though I'd rather my terminal ship with static configuration. But then you have segment and sen…

Yup, that's an immediate deal-breaker for me. Shame because this looks really interesting :/

Re: Show HN: Warp, a Rust-based terminal

#504

Post by krick »

orastor wrote: post #20

Wanted to give it a shot but got disappointed when I launched it and the following happened: - Outgoing request to googleapis.com - Outgoing request to segment.io - Outgoing request to sentry.io - Requires sign up (only via Github, mind you) I understand the first request is probably to get some dynamic configuration, even though I'd rather my terminal ship with static configuration. But then you have segment and sen…

To be honest, for terminal not being open-source is enough for me. I'm not Stallman, but, terminal, seriously…

Re: Show HN: Warp, a Rust-based terminal

#505

Post by stormbrew »

zachlloyd wrote: post #302
stormbrew wrote: post #205

Earlier quoted context omitted.

It's just.. an incredibly bad look to have this be the top comment on a post about this while the website claims that "cloud stuff" is opt-in. It's more essential to be honest about this during the beta period than after, so "oh it will be opt in" is a cold comfort, alongside the approximately never-true "we'll open source it some day." Not touching this with a ten foot pole. Not for something as essential to my day…

We tried to be really upfront in the privacy policy: https://www.warp.dev/privacy Opt-in refers to anything that sends any contents of a terminal session to our servers (as opposed to telemetry which is metadata and never contains any terminal input or output). But we hear the feedback and appreciate it.

At issue here is your front page, which says:

"Private & Secure: All cloud features are opt-in. Data is encrypted at rest."

While you might have some wiggle room to say that telemetry is not a "cloud feature", logging in with github is absolutely a cloud thing and it's not really opt-in if you can't use the software without literally identifying yourself to a cloud service.

You should at the very least remove that text from your front page until you're out of beta and it's actually true.

And that's ignoring the fact that there's no victory in splitting hairs over the definition of cloud stuff to pretend you're not walking a very fine line.

Re: Show HN: Warp, a Rust-based terminal

#506

Post by crispyalmond »

Deukhoofd wrote: post #316
cercatrova wrote: post #112

If you want to use a terminal that is actually open source and doesn't have telemetry, much less only available via signing in with GitHub, use Alacritty, also written in Rust and cross platform. https://github.com/alacritty/alacritty

Or alternatively wezterm, also open source, without telemetry, in Rust, and cross platform. https://github.com/wez/wezterm

Wezterm is the best of the bunch I've tried, but I just keep going back to MATE terminal.

Re: Show HN: Warp, a Rust-based terminal

#507

Post by iamdamian »

zachlloyd wrote: post #302
stormbrew wrote: post #205

Earlier quoted context omitted.

It's just.. an incredibly bad look to have this be the top comment on a post about this while the website claims that "cloud stuff" is opt-in. It's more essential to be honest about this during the beta period than after, so "oh it will be opt in" is a cold comfort, alongside the approximately never-true "we'll open source it some day." Not touching this with a ten foot pole. Not for something as essential to my day…

We tried to be really upfront in the privacy policy: https://www.warp.dev/privacy Opt-in refers to anything that sends any contents of a terminal session to our servers (as opposed to telemetry which is metadata and never contains any terminal input or output). But we hear the feedback and appreciate it.

Yikes!

Because you posted directly to HN and clearly want to show this audience the value of your work, I expected a somewhat different reply to this critique.

A more user-centered reply might have been to say you understand the confusion and will look into making this truly opt-in with the team. I think the strong message you're getting from this community—who is, after all, your target audience—is that before sending any data (whether you choose to label it telemetry, tracking, diagnostic data, or otherwise), you should explicitly ask in the terminal itself whether the user finds this acceptable.

I don't want to put down an effort with seemingly good intentions like this one, so please take this engagement in the spirit it was given.

Re: Show HN: Warp, a Rust-based terminal

#508

Post by cieplik »

nlh wrote: post #462

This is perhaps slightly orthogonal to the main discussion here on this thread, but I have a question for Zach (and the various engineers posting on this thread): Did you guys talk to real-world users while building this and before this launch? This whole blow-up re: your telemetry / open sourcey'ness seems like it could have been avoided. I'm curious if you actually floated these ideas with real world users and a) e…

Hey - in general, yes, we do talk to our Users on a regular about the product (in fact, I first participated in the research session, and only after that decided to join the company).

I assume you're asking specifically about discussing telemetry and open source, not only the features. We try to be super open about collecting the data, and published an extensive list of things we report. Most of our users don't mind. Those that did, messaged us directly about it and shared their feedback. Some even decided to trust us after exchanging emails, talking to the team and seeing us improving the messaging based on their feedback.

Regarding open source - it is not just a vague promise. We do have plans on doing it, many team members joined the company because they want to contribute to the community. We actively discuss this topic with our community on Discord and Github. I'm personally super excited about our UI framework, and can't wait until we open it up to other people (we recently added some a11y support, which is super cool and not as common among the Rust frameworks). Here's the github discussion for more context: https://github.com/warpdotdev/Warp/discussions/400

However, we understand that our current mode of operation won't (and honestly, can't) please everyone, so it's not surprising that there are people who don't agree with this approach.

Re: Show HN: Warp, a Rust-based terminal

#509

Post by losvedir »

varenc wrote: post #493
nlh wrote: post #462

This is perhaps slightly orthogonal to the main discussion here on this thread, but I have a question for Zach (and the various engineers posting on this thread): Did you guys talk to real-world users while building this and before this launch? This whole blow-up re: your telemetry / open sourcey'ness seems like it could have been avoided. I'm curious if you actually floated these ideas with real world users and a) e…

There's an active Discord with 700+ Warp users. I reported issues on it and immediately got helpful replies. They're talking to lots of real-world users. My take is that the hacker news crowd is not the target market for Warp. I think it does an amazing job of making the terminal easy and friendly to infrequent users. I'd recommend it to anyone who tells me they prefer a git GUI interface over the shell because of ho…

> I personally just disable the Warp application's internet access to address this

How do you do that? I used to use Little Snitch, but not sure if it's still the best these days.

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