Do you guys have an API?
We will yes.
Show HN: We've been working on this idea, would love feedback
51–60 of 68 posts
Re: Show HN: We've been working on this idea, would love feedback
#52We use LiveChat[0], which even looks like that. People go to the site, open live chat, ask questions and get real answers immediately. [0] http://www.livechatinc.com/
If I understand correctly, this is livechat's model: I need to ask if the Levi's store at Kanata has a Midnight black 514. To do so, I have to download Levi's app first, use the chat option (that integrates with live chat) and chat from there. The problem is I don't know when I will use the Levi's app again, maybe once more this year? I don't want an useless app to clog my phone. Here's the RealTalk scenario: I only…
Actually, it's not on the Levi app, it would be on the levi website. Where most people are already at if they have questions about the brand.
Re: Show HN: We've been working on this idea, would love feedback
#53I don't think anyone has mentioned this: in my mind, the whole point of calling a business is getting an immediate response. Most of us are conditioned to treat text as a fundamentally asynchronous medium. Texts aren't something you have to reply to now -- you should get to them eventually, but they don't demand attention in that moment. Much like email, the sender really has no idea when, if ever, the receiver will…
Good point. I would hope that part would be automated so that if a person isn't going to respond within the next 45 seconds requestor gets a message and maybe even an ETA for when they'll have their answer.
Re: Show HN: We've been working on this idea, would love feedback
#54A complaint about the site: I like to move my mouse near the section I'm reading, but it keeps fading out the part I'm trying to read. Also, I still don't really understand what does this do? You only give me a form but no additional information.
Thanks for the tip. RealTalk will enable you to communicate with businesses on your smart phone. Picture a messaging layer on top of your old phone book, but in your hands.
That description is a big turn off. I don't need RealTalk to communicate with businesses on my smartphone. I already have a phone, email and web access on it. Maybe even a dedicated app for that business.
Why not just say "RealTalk lets businesses handle customer service via SMS"?
Re: Show HN: We've been working on this idea, would love feedback
#55Hi I'm not sure if this is useful but here in China realtime chat function for buying stuff is commonplace. I heard a stat that something like 40% of all sales on Tmall are closed via chat - be it wechat or aliwangwang. In terms of location based and in app purchase they have moved fast too.
If you need to look at consumer behavior (which for many comments here seems to be a question) it might help to look at what they are doing.
Re: Show HN: We've been working on this idea, would love feedback
#56I'd pay good money for a Whatsapp number that I could use for my business and feed directly into our inbox/CRM tool/whatever; when given the choice our clients seem to overwhelmingly prefer Whatsapp messaging over any other contact method.
I'd write it myself if I had the time.
Re: Show HN: We've been working on this idea, would love feedback
#57I don't think anyone has mentioned this: in my mind, the whole point of calling a business is getting an immediate response. Most of us are conditioned to treat text as a fundamentally asynchronous medium. Texts aren't something you have to reply to now -- you should get to them eventually, but they don't demand attention in that moment. Much like email, the sender really has no idea when, if ever, the receiver will…
How old are you? I am 32 and I agree, but my younger siblings consider a text to be similar to a phone call that demands an immediate response.
I you aren't in a hurry you send a similar message over email.
Re: Show HN: We've been working on this idea, would love feedback
#58While at work I regularly use the live chat on websites to get information, and I strongly prefer that over a voice call for a number of reasons[1].
The problem I have with the chats is that they usually lack the ability to escalate an issue. Even tech support chats have you communicate with a single rep for the life of the chat. Will this app have the ability for the employees to transfer the thread to another employee?
[1] I don't like talking on phones, loud calls distract my office mates, I can copy and paste detailed information, and the wait times are often shorter.
Re: Show HN: We've been working on this idea, would love feedback
#59I'd pay good money for a Whatsapp number that I could use for my business and feed directly into our inbox/CRM tool/whatever; when given the choice our clients seem to overwhelmingly prefer Whatsapp messaging over any other contact method. I'd write it myself if I had the time.
What kind of business do you have? Are you clients mostly under 30-35?
Re: Show HN: We've been working on this idea, would love feedback
#60Very cool idea! I am not comfortable giving my phone number to anything that is not a non-corporate person, though. I can't see how you would need to have my phone number, so I'm ambiguous on how it would improve my experience. Everything you'd want to do with SMS could be done with push notifications, and it would be both faster, cheaper, and with higher fidelity.
we won't need your phone number.
Wouldn't the fact that the customer sends an SMS from their phone mean that you now have their phone number? How are you going to respond to the request without having their phone number?
Or is it not using SMS after all? Not sure that's clear from the presentation. The tag line says "Find and text any business in your area." The term "text" is generally synonymous with SMS. If that's not what this is you may want to change the wording.