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Show HN: Libredesk – Open-source customer support desk. Single binary app

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Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#52

Post by rsyring »

robertlagrant wrote: post #32

Potential roadmap item: bidirectional sync with Jira (and others) so support requests can create/be linked to Jira (etc) tickets, and see updates from them.

We looked years ago for simple helpdesk that would link to GitHub issues so that CS was working in the helpdesk tool but could easily create issues when a dev is involved.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#53

Post by srameshc »

KingOfCoders wrote: post #36
srameshc wrote: post #33

Nice name , looks great and very useful !! How you built a single binary of Go and Vue is very neat, I never thought about doing something like this.

This is also something I love about Go, https://www.inkmi.com/blog/simplicity-of-golang-systemd-depl...

thanks for sharing, there is always something to learn

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#55

Post by rancar2 »

nh2 wrote: post #44
avr5500 wrote: post #26

Earlier quoted context omitted.

> A hosted version need not necessarily target maximum money making. You could run it as a nonprofit whose goal is to ensure that the open-source project works well and lives long. That actually makes sense. Also will apply to FOSS funds like - https://floss.fund

For an example of how it can go down otherwise: papercups.io – Open-source alternative to Intercom Funded by Y Combinator https://web.archive.org/web/20230404011725/https://papercups... https://news.ycombinator.com/item?id=26527268 https://news.ycombinator.com/item?id=24133719 I don't know why it shut down (my guess: didn't pan out with the typical revenue growth goals of a startup), but having a hosted version might…

Chatwoot’s free hosted tier has limited data retention and only offers US-based data centers. However, its core functionality can be self-hosted anywhere under its MIT license.

For the OP: nh2’s advice above is worth considering. Additionally, I’m not sure Libredesk is mature enough to be a strong open-source alternative to Chatwoot yet—unless the user only needs email support. Chatwoot’s base installation, licensed under MIT, includes most of the features non-corporate users would want, such as multi-channel support, and generally offers more functionality than Libredesk under its AGPL license.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#57

Post by firefoxd »

Kudos! We've encountered several customers that hated their help desk but couldn't move away. We've even considered building our own since we were in the business. But here comes the hard and most important part that Zendesk and the like do that makes all the difference: Integration.

You need support integration with all the popular tools people use their help desk with. Shopify, ebay, whatsapp, woocommerce and all the seemingly unrelated software people use to support their e-commerce business. That's where we gave up, but I hope you find a solution for it.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#58

Post by aarreedd »

Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https://freescout.net/.

They have cheap, one-time purchase plugins. Happy to pay a bit to keep the project sustainable.

I'd love to see an open-source Trello alternative that as well. There are a few out there, but nothing that seems actively maintained.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#59

Post by mr-karan »

snvzz wrote: post #54

Mandatory Affero GPL warning. Ensure you understand the license before deploying.

I'm curious to understand the implications of the AGPL-3.0 license in the context of this project. It sounds like the author doesn't want big corps to offer a hosted version of this tool (because doing that would require them to release the source code of any modifications they make to the software, which many companies are reluctant to do) and it's also an OSI approved license (unlike the recently famous SSPL or BSL). What's so wrong about AGPL-3.0 then?

The intention is often to prevent companies from building proprietary services on top of open source software and I feel AGPL 3.0 is a sensible choice here.

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