Christ, this is a total shitshow.
Enjoy the free $9. Your service is unusable, so I'll never really be using it. It'll be the only $9 you ever get from me.
My first step with any VPS is to run "sudo apt-get update". This generates a ton of checksum errors.
I figured I would get around to that later, so I updated what I could. Then I tried to install Asterisk, but it appears that you stripped all the default repositories out of apt, because that package isn't available.
Oh well, I guess I'll compile it from source. Nevermind, make and gcc aren't installed! I was able to install make using apt-get, but not gcc!
I shouldn't have to go through this many hoops. The OS shouldn't come broken like it is. Just push out server-core like you should have to begin with!
It's like you tried to make this service as intentionally bad as you possibly could.
EDIT:
This is so stupid I can't even begin to understand why you would do this:
"If the emergency is completely life threatening and our instant messaging support isn't appearing right now, do not hesitate to call us at: [redacted]. However, you will only weaken relations if you called and the problem is something that literally wasn't life threatening. Like, you actually seriously need to be dying in order to call us."
Don't EVER suggest that someone should call you in a life-threatening situation. I understand you're exaggerating, but you could be sued for millions if anyone ever called that number and they were in an actual life-or-death situation. The only acceptable number to call in a life-threatening situation is 911 (or 999, or whatever you call in your home country).
If you don't want people to call you, don't give out your phone number. It's very simple.
Your site isn't just bad. You could ruin your life with serious legal issues over all of this stuff.
Please, for the love of God, tell me you established an LLC and aren't the sole-proprietor of this monstrosity...
EDIT2:
I just spoke to the founder over support chat, and he's being very humble and apologetic over the problems. He's disabled all recurring billing so that he can end this experiment gracefully and continue working out the kinks before the actual launch. We overwhelmed him a little.
I'll give him credit where credit is due: Half-baked or not, he's taking this seriously and trying to right wrongs. I look forward to seeing what the next four weeks have in store, and I am going to work with him to be the best beta-tester I can.
It isn't a scam, so don't worry. I wouldn't suggest signing up for this for any reason other than to experiment and help him beta-test. It's not stable enough for use with production servers. Hopefully he'll clarify that to potential customers before they sign up, because unlike me, some people may have intended to do real-world things with this service.
EDIT3:
Oh nevermind. Founder is clueless. He stopped responding to me when I told him that I had completely lost control over my services, and when I tried to open a support ticket, this happened:
https://i.imgur.com/G7yAlAc.png
I cannot stress enough that there is nothing on Earth that you handle this way. I am putting 3/1/16 on my calendar, because I'm almost certain I'm going to need to dispute a credit card charge on that day. I don't think I can take his word when he says he disabled recurring payments...
