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Show HN: Cancel your Comcast in 5 minutes

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Re: Show HN: Cancel your Comcast in 5 minutes

#51

Post by estsauver »

koenigdavidmj wrote: post #44

Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm that it's canceled and tell you to return the cable box (and modem, if you're renting one) to the local office. 3. You either put them in a big box out front, or if you're paranoid like me, you wait in line so that you get a receipt. 4. In a couple weeks, you get…

Hey koenigdavidmj,

I think it really depends. Sometimes you get a call center rep who doesn't really fight you on it, sometimes it's incredibly frustrating.

Cheers!

Re: Show HN: Cancel your Comcast in 5 minutes

#53

Post by treffer »

There is an online cancellation service in germany that will help you to cancel just about every contract: https://www.aboalarm.de/

They have ready-made templates for many compaines (esp. ensurance and telco ones) where you just fill in your details, sign it via your touchpad and let them send it in a conforming way.

I /think/ the business model is focused on post-cancellation: they'll show you other options for the canceled contract.

I'm stunned that this does not exist for the US. It seems to work in Germany.

Re: Show HN: Cancel your Comcast in 5 minutes

#54

Post by fapjacks »

dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

I just wanted to throw another name into the pot of shit companies: Time Warner Cable.

Re: Show HN: Cancel your Comcast in 5 minutes

#55

Post by estsauver »

ramidarigaz wrote: post #41
dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

You would think so, right? I asked my rep and they still wanted to see if there was anyone else I wanted to transfer the account to, and then they asked if I wanted a discount for a service I couldn't possibly use.

Maybe I was an outlier, but it was really frustrating.

Re: Show HN: Cancel your Comcast in 5 minutes

#56

Post by zyxley »

estsauver wrote: post #51
koenigdavidmj wrote: post #44

Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm that it's canceled and tell you to return the cable box (and modem, if you're renting one) to the local office. 3. You either put them in a big box out front, or if you're paranoid like me, you wait in line so that you get a receipt. 4. In a couple weeks, you get…

Hey koenigdavidmj, I think it really depends. Sometimes you get a call center rep who doesn't really fight you on it, sometimes it's incredibly frustrating. Cheers!

It probably depends on if you've got one of the reps who's worried about being fired because they've gotten too many "I want to cancel" calls. It's not unusual for call centers to 'motivate' their employees in that manner.

Re: Show HN: Cancel your Comcast in 5 minutes

#57

Post by jjulius »

frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

I'm really glad that that excuse made the process so painless for you, but I do have a cautionary tale about that.

Two years ago, I called them and tried cancelling my service because, like you, I was moving and my new landlord was providing Comcast to me as a part of my lease agreement. Despite my insistence that my landlord already had an account setup for me at my new house, I was kept on the phone for 30 minutes and the representative insisted that it would be beneficial for me to have my own account/service at my new house in addition to the line that's already there, and that I should just transfer my service. You can imagine how frustrated and furious that conversation made me.

I don't mean to deter people from using that excuse, because it still honestly seems like that should be the easiest way to cancel your account, but I do want people to bear in mind that it all depends on the representative you speak with.

Re: Show HN: Cancel your Comcast in 5 minutes

#58

Post by ElComradio »

ramidarigaz wrote: post #41
dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

That's probably the trick you are paying $5 for.

Re: Show HN: Cancel your Comcast in 5 minutes

#60

Post by zachrose »

estsauver wrote: post #51
koenigdavidmj wrote: post #44

Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm that it's canceled and tell you to return the cable box (and modem, if you're renting one) to the local office. 3. You either put them in a big box out front, or if you're paranoid like me, you wait in line so that you get a receipt. 4. In a couple weeks, you get…

Hey koenigdavidmj, I think it really depends. Sometimes you get a call center rep who doesn't really fight you on it, sometimes it's incredibly frustrating. Cheers!

When a call center person asks if I've had a particular problem that's causing me to cancel, I say no.

When they suggest that they might be able to help, or in any stall with canceling, I tell them I've changed my mind and now I have a problem with their customer service.

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