Show HN: Most users won't report bugs unless you make it stupidly easy

Post by kccqzy » Mon, Jun 09, 2025, 4:30 PM UTC

I_dream_of_Geni wrote: post #32

kccqzy wrote: post #18

Earlier quoted context omitted.

In my experience it's because the companies have not hired any persons whose job is to triage bug reports. People do find bugs all the time, and making it super frictionless to report bugs will result in a deluge of reports. Some reports will be outright spam, some could be mistaking a feature for a bug, some could be duplicates. Someone needs to do the triage and try to reproduce before the issue is forwarded to dev…

Wait... Isn't that what AI is for? To do that for "free" and removing the time an actual person has to spend on it? Separating the spam and duplicates, etc?

Post by [deleted] » Mon, Jun 09, 2025, 4:32 PM UTC

I_dream_of_Geni wrote: post #10

You write that "reporting bugs is usually a terrible experience". I find bugs ALL THE TIME, and yet, when I even try to find a way to contact ANYONE, let alone a developer, they leave no door open at all. No method, no form, no contact name, no nothing. I (along with many, I presume), actually want those companies to excel. I WANT to let them know what to fix. But, they just don't want to hear about it. Really sad I…

Post by pxtail » Mon, Jun 09, 2025, 4:34 PM UTC

eastbound wrote: post #31

pxtail wrote: post #7

I won't report bugs in paid software/services because it's not my job, I'm not paid for it, I'm user of the service, not free workforce so they can reduce amount of QA staff or skip it completely. Give me a discount and then maybe , just maybe I'll think twice about reporting something. Bugs renders your soft unusable? Fine, there is plenty of competition out there who will do it right.

I tell my customers that they should spend 1hr per month “improving the vendor”. See, if you rely on a vendor, then you need them to survive. It’s a parasite-host relationship. You need to tell them what you need, and oftentimes they will bend the roadmap in favour of the most demanded features. Alternatives: - They choose their most amusing feature, - They choose the most lucrative feature among the new possible mar…

Post by szundi » Mon, Jun 09, 2025, 4:42 PM UTC

Post by szundi » Mon, Jun 09, 2025, 4:46 PM UTC