Hey, thanks for the feedback on Reviewable! You make some really good points:
> Steep learning curve
Guilty as charged. I think it's cohesive and efficient once you learn it but the learning curve is quite steep. We keep trying to think of ways to flatten it a bit but haven't had any great ideas so far. If you have thoughts on this -- or could point us to a great UX designer with dev tools experience -- it would be much appreciated!
> Performance
There are some obvious things we're working towards to improve it but these days most reviews load in 3-4 seconds for me, even on a not-very-awesome laptop. What kind of platform are you seeing 10 second load times on, and how's your Internet latency to us-central? Please open an issue and we can work through it together.
> Complicated configuration
Yeah, there's a lot of support for legacy and highly customized workflows in there. But these days the primary and default integration is with GitHub's approve/request changes workflow, which gives you one-click approve -- have you tried using that? (Efficient multi-repo config updates are also on the todo list, but never quite rose to the top.)
> Excessive permissions
This is an unavoidable side-effect of using GitHub's OAuth authorization mechanism. GitHub Apps allow finer-grained permissions but they didn't exist when we created Reviewable and don't have a good answer for listing PRs, which would make our dashboard significantly less useful. We do have a transition planned out but at this point our main customers are enterprise folks who run their own GHE Server and don't much care about fine-grained permissions, so the ROI doesn't pencil out.
> Thread state is unclear
Huh, I'm surprised by this one. The basic flow is:
1. Reviewer creates a discussion (disposition defaults to Blocking).
2. Author responds with questions/comments (disposition defaults to Discussing).
3. Reviewer clarifies (disposition unchanged) or clicks the big Resolve button (disposition changes to Satisfied, discussion is resolved).
4. Author addresses the comment and clicks the big Done button (disposition changes to Satisfied).
5. Reviewer checks and, if satisfied, clicks Resolve (disposition changes to Satisfied and discussion is resolved).
Basically, at every step you either reply to keep the discussion going, or click the button to indicate that you're fine with closing it out. You shouldn't even need to care about the specific disposition unless you're trying to run more advanced workflows.
> No development
Yeah, I pretty much abandoned the blog and should probably take it down. However, we do ship new features regularly and post updates on Headway [1]. These should also pop up as the "red circle new stuff counter" in the UI, but perhaps your browser is blocking that third-party connection. (Headway only gets major feature posts, but there's a lot more work going on in the background that's only reported on the enterprise changelog [2].) I'm not a fan of spammy email newsletters so we don't send those.
Again, thanks for the feedback, and don't be a stranger -- it's easy to reach us through email, chat, issues, etc., and we respond promptly to every message. Even if we have to hunt them down on HN. :)
[1] https://headwayapp.co/reviewable-changelog
[2] https://github.com/Reviewable/Reviewable/blob/master/enterpr...