I keep looking at your proposal and as soon as you offer a commitment based price and a marketplace subscription I'll subscribe to 3-4 of your services.
Great work!
Show HN: Elestio – Managed platform for over 150 open-source software stacks
41–50 of 53 posts
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#42My biggest reservation with your service is I don't know if I can trust you to manage something as important to my business as a database. This is great for prototyping though.
What if you roll out an update and bring us down? What are your service agreements? Your historical status page? Any known incidents or outages?
Edit:
> Our in-house monitoring and alerting tools allow us to provide up to 99.99% uptime guarantees for enterprise deployments.
What does enterprise deployments mean, for example? There's no enterprise pricing as far as I can tell.
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#43This sounds really cool. Immediately shared it with friends, but... now I'm just hitting a mess of UX around billing.
I tried to go to billing, there is nothing in there at all. I went to my user profile, and there's a tab "payment options" that says I have no credit card added but doesn't give me the option to add one. There's also a tab "add credits" which lets me type in an amount to add and apparently click "pay now" despite not actually requesting any payment information.
Finally I discovered by clicking around on everything that if I go to "services" there's a message to add a payment card. I click the button to add details and I'm given a prompt to accept terms and conditions and provide... not credit card details but a link to a social profile? Apparently this is some sort of fraud prevention thing? You want to see who I am? I have no idea what this is, but at this point, I'm frustrated with the user experience, don't see any path forward to actually trying the service, and don't trust you with any more information. No paid service I have ever used has asked for a link to a social profile.
I'm really sorry. I wanted so much to try this out and love it, but the experience around actually getting set up to try it is so frustrating and confusing right now that I'm just done.
I hope these are just growing pains that will be worked out because I think the concept here is great. I'll come back some day with an open mind and try again. I wish you nothing but the best in this journey.
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#44Some extra notes about the product categories. Wouldn't you consider MeiliSearch and Neo4j database products instead of being items of the Development category?
Indeed, they are definitely databases, it was a debate to sort them in Development category, reason was they are not well know as DB but they are well know to developers (at least some of them). But I'll rediscuss this with the team :)
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#45Looks nice. Great job. Can I deploy multiple services on the same instance?
For same instance, look into cloudron.io . That is not managed hosting though like this one is.
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#46This sounds really cool. Immediately shared it with friends, but... now I'm just hitting a mess of UX around billing. I tried to go to billing, there is nothing in there at all. I went to my user profile, and there's a tab "payment options" that says I have no credit card added but doesn't give me the option to add one. There's also a tab "add credits" which lets me type in an amount to add and apparently click "pay…
Hey elefantastisch, Thanks for your feedback about the UX!
Indeed adding a card is done when clicking on pay now button (next step is a redirection to Stripe Checkout page), I definitely agree this should be enhanced and it will!
About the social profile url, we are asking that to prevent fraud risks and also to avoid having to charge $1 to get a Risk score from Stripe. It's strange but I discovered the only way to get a risk score from Stripe radar is to do a real charge (a pre-auth or just adding a card is not enough). We also tried a strategy to charge $1 then auto refund it, but Stripe do not refund the transaction charge anymore.
So we ended up with this social profile option as a fraud check, it's quite effective to keep hackers and abusers away ... unfortunately it seems it's also too much friction for new customers.
I'll definitely rediscuss this point with the team tomorrow morning, please give us another chance in few days ;)
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#47My biggest reservation with your service is I don't know if I can trust you to manage something as important to my business as a database. This is great for prototyping though. What if you roll out an update and bring us down? What are your service agreements? Your historical status page? Any known incidents or outages? Edit: > Our in-house monitoring and alerting tools allow us to provide up to 99.99% uptime guarant…
Hey ctvo, I totally understand you, my team is doing this for thousands of projects since a long time now, but indeed we just launched this new platform and are not yet well known. I believe trust is something that is acquired over time and collective experience. So this will come with time ... and reviews :)
I planned to publish on our blog technical articles about how we handle things at elestio (processes, backups, security, networking, ...), this should help potential customers to know our pratices and how serious we are with handling security, customer data and backups.
Our upgrade process will install new versions only for the selected major branch of your software, also we always do backups just before the upgrade so you are able to revert in a click. Finally you can also test upgrades on a clone of your service in few clicks, because we do hourly billing this test will only cost a cent or two ;)
We are going to publish soon our service agreements (there is 3 versions based on the support plan selected), Standard, Premium and Enterprise, more details are available on our pricing page about that: https://elest.io/pricing (Elestio support plans, at end of the page)
About the status page, yes it's something that we will make public this week as well (it's based on uptime kuma, a great OSS from our catalog)
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#48Really like the idea - think there's a super decent market for this kind of solution. Only thing I'd be aware about though is making sure you're on the right side of licensing for all the vendors you're using (/ possibly who you've talked with to make sure the usage is ok). Off the top I saw N8N on the homepage who are a little more strict about their licensing for cloud vendors. There's also Airbyte and Redpanda who…
Dystopian thanks for raising this point :)
Yes, indeed, we are monitoring this and of course we have removed all SSPL softwares from our catalog.
Airbyte license is MIT, and deploying elasticsearch as part of another software should not be an issue (but I'm not a lawyer and might be wrong), from my understanding what's forbidden is to offer Elasticsearch as a SaaS service but using it as part of a solution like Airbyte is OK. We don't offer Elasticsearch but we offer Opensearch as an alternative.
N8N seems to be under Apache 2 license with Commons Clause (https://github.com/n8n-io/n8n/blob/master/LICENSE.md), I do see now that there is a specific clause about hosting fees, we do charge for management fees and also hosting fees. I'll try to contact them directly and check if we can sign a contract with them, if not it will definitely be removed from our catalog.
We really want to be on the good side of this, we want to create a sustainable stream of revenue to open-source authors, not killing them. So we will definitely comply with licenses and law.
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#49It's not very clear what kind of setup we get with something like postgres. Is the price quoted for HA setup or normal and what if there is a need for a replica.
Can you elaborate a little.
Re: Show HN: Elestio – Managed platform for over 150 open-source software stacks
#50This sounds really cool. Immediately shared it with friends, but... now I'm just hitting a mess of UX around billing. I tried to go to billing, there is nothing in there at all. I went to my user profile, and there's a tab "payment options" that says I have no credit card added but doesn't give me the option to add one. There's also a tab "add credits" which lets me type in an amount to add and apparently click "pay…
Hey elefantastisch, Thanks for your feedback about the UX! Indeed adding a card is done when clicking on pay now button (next step is a redirection to Stripe Checkout page), I definitely agree this should be enhanced and it will! About the social profile url, we are asking that to prevent fraud risks and also to avoid having to charge $1 to get a Risk score from Stripe. It's strange but I discovered the only way to g…
Ya. I don't think anyone would want to provide their social profiles. You should just eat up the cost of risk score.