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As a native New Yorker, when I see "NY" I don't think "New Year" :) I thought I missed an important announcement about a new set of statewide mandated goals for 2022.
Now I think about it, here in the UK I don't think I've ever actually seen "NY" in reference to the "New Year".
Tried to submit this in the app as a support ticket and also got a 403.
Seems broken - I'm seeing a 403 from a GET request to https://api.kommit.to/v1/user/instance-review and then api.ts blows up at line 333. Tried to submit this in the app as a support ticket and also got a 403.
Earlier quoted context omitted.
Thanks! It's a good question and I haven't given it too much thought yet. For now I am just handling all disputes myself, if they get overwhelming I'll have to automate some aspects of it. It'll be interesting finding the balance between making it easy to get a refund when it's necessary but not so easy that the users would want to dispute it on regular basis.
Happy to answer such questions! By disputes I believe @hackandtrip means customers disputing charges with their credit card company. Aka chargebacks. Beeminder gets zero credit card disputes because we give people a chance to contest their derailments and cancel the charge before it goes through. They have to talk to a human workerbee but we make it as easy as possible. If that doesn't happen in time and the charge g…
Love the fact that you make it easier for the customer to get a refund through your process, than through the refund one; I do not work in this space and offering free refunds for my product could be very destructive, but it makes 100% sense here.