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Show HN: ProsperStack – Use Stripe to automatically prevent cancellations

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Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations

#41

Post by gfloyd »

frankcort wrote: post #40

Great launch! This looks similar to www.raaft.io which has been around for a couple of years and supports Recurly in addition to Stripe. How do you differentiate? I think we would have used something like this (instead of rolling our own) if it integrated with Chargify.

Thanks! I think the main differentiator is our deep integration with your Stripe data. The cancellation flow is obviously an important part of the equation, but ProsperStack can also give you insights into past cancellations, with the goal of being able to win back subscribers from before you integrated the flow into your app. We also want to make churn analytics a core part of the value prop.

We'd love to integrate with more payment providers, and Chargify is definitely on the list. If you'd be interested in helping us get a Chargify integration going, I'd love if you'd send me an email (address in profile)!

Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations

#42

Post by jlokier »

andrewla wrote: post #37
dubcanada wrote: post #9

Earlier quoted context omitted.

I don't disagree, but I don't see any harm in asking questions as to why they cancelled. Sometimes all people want is a discount, and as a business losing $20 a month is better than losing a customer.

> ... and as a business losing $20 a month is better than losing a customer. This is some serious MBA-speak right here. Losing $20 a month is worse than losing a customer. The only time there's a difference is when you're looking to capture enough market in an unsustainable way so that you can paint a good picture for someone dumb enough to acquire you to try to shut down competition. If you're well-capitalized, then…

> you're better off using this as a signal about your pricing.

What kind of signal do you have in mind?

It suggests some customers are willing to pay a lower price than other customers. That's not really a surprise, but the numbers are data.

So is the signal that you should lower your price for everyone to something in between, depriving some customers of a service in their happy price range, so that you end up with lower revenue and lose a few more customers as well, but at least you keep a reputation for consistency?

Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations

#43

Post by solarengineer »

gfloyd wrote: post #41
frankcort wrote: post #40

Great launch! This looks similar to www.raaft.io which has been around for a couple of years and supports Recurly in addition to Stripe. How do you differentiate? I think we would have used something like this (instead of rolling our own) if it integrated with Chargify.

Thanks! I think the main differentiator is our deep integration with your Stripe data. The cancellation flow is obviously an important part of the equation, but ProsperStack can also give you insights into past cancellations, with the goal of being able to win back subscribers from before you integrated the flow into your app. We also want to make churn analytics a core part of the value prop. We'd love to integrate…

Could you help us understand a few things about your service? How deep is this "deep integration"? When we sign up with you, what are we agreeing to hand over and/or to give you access to? Do you make copies of this data? Do you sell data about our Stripe data to others? Are you training your ML models based on our data? Do you have measures in place to detect or prevent internal leaks of such data and external exfiltration (via security attacks, for e.g.) of such data?

Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations

#44

Post by whatch »

efitz wrote: post #31

Congratulations on your launch, and best of luck to you, but... As a customer, I don’t want to be “saved”. Treat me right in the first place and I will remain loyal. Otherwise, let’s part ways amicably without you wasting more of my time.

As a customer, I can imagine unsubscribing because some service was quite good, but not worth the full price for me. Maybe this service is still figuring out its pricing model. If they, for example, give me cheaper price and then keep it, I do not mind being "saved". Not sure how often this scenario will be considered though.

Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations

#45

Post by gfloyd »

solarengineer wrote: post #43
gfloyd wrote: post #41

Earlier quoted context omitted.

Thanks! I think the main differentiator is our deep integration with your Stripe data. The cancellation flow is obviously an important part of the equation, but ProsperStack can also give you insights into past cancellations, with the goal of being able to win back subscribers from before you integrated the flow into your app. We also want to make churn analytics a core part of the value prop. We'd love to integrate…

Could you help us understand a few things about your service? How deep is this "deep integration"? When we sign up with you, what are we agreeing to hand over and/or to give you access to? Do you make copies of this data? Do you sell data about our Stripe data to others? Are you training your ML models based on our data? Do you have measures in place to detect or prevent internal leaks of such data and external exfil…

We request read/write access to Stripe via Stripe Connect in order to receive webhooks on your behalf and to create coupons. We do copy a small amount of data (customer and subscription details for cancellations) for the reporting and metrics features.

We do not and never will sell your Stripe data. We're not using any ML, so we're not training any models on your data.

We understand having access to your Stripe account comes with a lot of responsibility, and we're taking that seriously. I'd be more than happy to discuss security if you want to shoot me an email (address in profile).

Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations

#46

Post by webmaven »

andrewla wrote: post #37
dubcanada wrote: post #9

Earlier quoted context omitted.

I don't disagree, but I don't see any harm in asking questions as to why they cancelled. Sometimes all people want is a discount, and as a business losing $20 a month is better than losing a customer.

> ... and as a business losing $20 a month is better than losing a customer. This is some serious MBA-speak right here. Losing $20 a month is worse than losing a customer. The only time there's a difference is when you're looking to capture enough market in an unsustainable way so that you can paint a good picture for someone dumb enough to acquire you to try to shut down competition. If you're well-capitalized, then…

> This is some serious MBA-speak right here. Losing $20 a month is worse than losing a customer.

I don't think the GP meant the classic "lose money on each sale but make it up on volume" nonsense, but rather "it is better to forgo $20 of your margin than to lose a customer".

Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations

#47

Post by andrewla »

webmaven wrote: post #46
andrewla wrote: post #37

Earlier quoted context omitted.

> ... and as a business losing $20 a month is better than losing a customer. This is some serious MBA-speak right here. Losing $20 a month is worse than losing a customer. The only time there's a difference is when you're looking to capture enough market in an unsustainable way so that you can paint a good picture for someone dumb enough to acquire you to try to shut down competition. If you're well-capitalized, then…

> This is some serious MBA-speak right here. Losing $20 a month is worse than losing a customer. I don't think the GP meant the classic "lose money on each sale but make it up on volume" nonsense, but rather "it is better to forgo $20 of your margin than to lose a customer".

I think your read is more accurate than mine. To be honest, the article gave me a bit of indigestion because these sorts of discounting antics always sit poorly with me. I don't have the time or energy to haggle over pricing; and it really bothers me when squeaky wheels get all the grease.
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