Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Show HN: Full Help – Self-hosted help desk and knowledge base software

fullhelp.com

Post reply on HN
Print view View original

41–50 of 74 posts

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#42

Post by fullhelp »

scrollaway wrote: post #38

Looks very nice. I know you decided against selling this as a SaaS but please reconsider. That you are self-hostable is a selling point that will drive potential hosted customers to you. It's the same story with Gitlab: I love that it's open source and self-hostable. I prefer they take care of the hosting for me, but it's good to know if they go under, I can switch to the self-hosted version and there will be very fe…

Hey!

I will be considering it, you are right. Some people just don't want to bother with the technical stuff that comes with managing servers and/or installing the software. I'll definitively consider a SaaS version.

Thanks!

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#43

Post by whycombagator »

Looks pretty decent. Was strongly considering crisp.chat but this looks promising.

Just an FYI, after test driving the knowledge base in the demo (creating an article etc) clicking on "View site" yields a "NET::ERR_CERT_COMMON_NAME_INVALID" error.

I had to manually update the url to http:// in order to view the knowledge base

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#45

Post by fullhelp »

whycombagator wrote: post #43

Looks pretty decent. Was strongly considering crisp.chat but this looks promising. Just an FYI, after test driving the knowledge base in the demo (creating an article etc) clicking on "View site" yields a "NET::ERR_CERT_COMMON_NAME_INVALID" error. I had to manually update the url to http:// in order to view the knowledge base

Hi!

Thanks for checking it out. The demo domain is missing a SSL certificate for the knowledge base sites. That's something that needs to be fixed.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#46

Post by somberi »

aymeric wrote: post #32
fullhelp wrote: post #11

Earlier quoted context omitted.

Zammad.org looks great! It seems to be missing knowledge base portals based on another comment. However, it looks a good solution.

You have a healthy attitude towards competition.

I came to comment on this. Love your attitude and how you have fielded every suggestion and criticism sportingly. Keep it up.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#47

Post by fullhelp »

veb wrote: post #44

Super super awesome launch! I love your landing page, and have been looking for something exactly like this for a product I am launching soon. I'll be in touch! Great stuff.

Thank you! Feel free to reach out to gerardo[at]fullhelp or support[at]fullhelp.com anytime you want.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#48

Post by veb »

fullhelp wrote: post #47
veb wrote: post #44

Super super awesome launch! I love your landing page, and have been looking for something exactly like this for a product I am launching soon. I'll be in touch! Great stuff.

Thank you! Feel free to reach out to gerardo[at]fullhelp or support[at]fullhelp.com anytime you want.

Sweet! Thank you. :)

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#49

Post by PakG1 »

Congrats, new help desk options are always cool. I can see this being great for web-based businesses, which I suppose is the target from what I can see. For my needs, I unfortunately need help desk software for a corporate environment. That means I need asset management integrated into the help desk software.

We are currently setting up GLPI + OCS Inventory NG because we couldn't find any other options that had good asset management. That being said, GLPI is clunky. It's not my first choice, but I couldn't find many options out there that integrated asset management.

I feel like as more and more web-based businesses grow, traditional help desk requirements are being left behind (perhaps helped by some organizations going BYOD). Bit jealous of all the people who need help desk software but don't need integrated asset management.

Post reply on HN