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Show HN: Cancel your Comcast in 5 minutes

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Re: Show HN: Cancel your Comcast in 5 minutes

#41

Post by ramidarigaz »

dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

Re: Show HN: Cancel your Comcast in 5 minutes

#42

Post by ycitera »

dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

Both, with Comcast and AT&T, you usually have to call back yearly and threaten to cancel to keep the same rate (or to get the current new-customer rate which is probably even lower, or faster).

Re: Show HN: Cancel your Comcast in 5 minutes

#43

Post by estsauver »

xmly wrote: post #24

I canceled comcast service at least twice so far. Not much trouble. But the key problem is after canceling, which other service you are gonna use...

I think a lot of it has to do with the rep you're talking to. The call center workers allegedly get comp gated on % of retentions, so sometimes the agents really seem to fight the cancellation.

Re: Show HN: Cancel your Comcast in 5 minutes

#44

Post by koenigdavidmj »

Am I the only one who never had trouble canceling? The process was just this:

1. Call, specify your account info, and say you're canceling.

2. They confirm that it's canceled and tell you to return the cable box (and modem, if you're renting one) to the local office.

3. You either put them in a big box out front, or if you're paranoid like me, you wait in line so that you get a receipt.

4. In a couple weeks, you get a check in the mail refunding you for the rest of the current payment period.

Re: Show HN: Cancel your Comcast in 5 minutes

#45

Post by dntrkv »

frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

I seriously don't understand the hate Comcast gets, I've cancelled service with them 4 times now, and it was always a simple 5 minute call. I think their service is on par, or better, with any other internet / phone / cable provider of that size, they always manage to find me some discount on my service whenever I call and complain about the price.

Re: Show HN: Cancel your Comcast in 5 minutes

#46

Post by ergothus »

While I'm a big fan of the idea of paying a small fee to let others deal with such hassles, this is one of the tasks I vastly enjoy. "You suck, you've always sucked, you overcharge, underdeliver, and have terrible customer service". Repeat with more emphasis the more they argue.

Mostly I don't enjoy being a jerk, but most of the time they demand it. (Occasionally, when moving, it's been painless, and I have no need to be rude, but that's been the exception)

Re: Show HN: Cancel your Comcast in 5 minutes

#47

Post by fredfoobar42 »

ramidarigaz wrote: post #41
dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

Yup. That's how I cancelled Comcast.

Me: "I'm moving."

Clerk: "Oh, where to? We can set up your service ahead of time so it's ready when you---"

Me: "Ireland."

Clerk (disappointed): "Oh."

Re: Show HN: Cancel your Comcast in 5 minutes

#49

Post by matthewmacleod »

fredkbloggs wrote: post #34
xmly wrote: post #24

I canceled comcast service at least twice so far. Not much trouble. But the key problem is after canceling, which other service you are gonna use...

Maybe none? It's television, not sewerage.

It's Internet and phone service too. Quite reasonable to think of that as an essential service.

Re: Show HN: Cancel your Comcast in 5 minutes

#50

Post by zyxley »

afarrell wrote: post #21
estsauver wrote: post #5

Earlier quoted context omitted.

Thanks! We'd love feedback as to what processes are painful. Keep us in the back of your mind when you're filling out paperwork and send us an email if it feels especially tedious? :)

Have you considered getting into the business of dealing with health insurance companies?

Direct pricing negotiation with hospitals might be easier. From what I understand many hospitals will reduce your bill, or set up a limited- or no-interest payment plan, if you're uninsured or underinsured and can make a coherent case about your inability to pay the full amount.
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