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Show HN: Pls Fix – Hire big tech employees to appeal account suspensions

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Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions

#341

Post by zinodaur »

johnnyanmac wrote: post #272
jonas21 wrote: post #207

Earlier quoted context omitted.

As in "not illegal, but still gonna get you fired?"

Sounds like they long left Facebook. Only danger is Meta realizing that these request all come from one source and blacklisting them. That said, Meta must received tens of thousands of appeals, so it'd be easy to lay low. But yes, I have no clue what employee inside would agree to work on this for an extended period.

I assumed these were people using internal Customer Service tools. It would be pretty hard to spot the activity that way - if their job involves using those tools

Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions

#343

Post by albert_e »

notjoemama wrote: post #335
albert_e wrote: post #299

> for the benefit of that other person What if I route the payment through a third party like my lawyer Mr. Cohen

I laughed, but I felt the need to downvote. By the rules, this is off topic, but personally, I'm exhausted by politics being injected into every other topic of conversation. Even if you and I agree politically, I think we can reduce hyper partisanship by not being political in discussions outside of politics. It's the reason this joke exists: How can you tell whether someone is a vegan or into CrossFit? Because they…

I agree there should be some spaces free of politics. Will avoid.

(The original point was -- if the law is strictly worded such that it is a crime only if there is demonstrable benefit for the person who is paying then the "loophole" exists where the person getting the benefit and the person making the payment can be separated. I could have said the same thing without using the most recent known example of a similar attempt.)

But also crime and fraud are what they are -- whether committed by politicians or business people or those in other professions.

If we are talking about something questionable done by say SBF or Elon Musk and they also have some political connections or leaning -- that might not in itself make the discussion political. Yes there are subtle ways those discussions can carry undertones and phrased to score imaginary points. In that sense avoiding references where possible is advisable - probably akin to 'defensive driving'.

Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions

#344

Post by yuliyp »

tgsovlerkhgsel wrote: post #132
constantcrying wrote: post #23

Seems insane. Surely every single company would fire you for doing that. If you put this in its proper term it is "corruption" and you should definitely worry about the legal implications of doing this.

It is indeed a massive ethics issue, but that's actually the aspect I love the most about it: Due to the ethics/compliance/corruption aspect, it has a chance of drawing immense attention inside the companies, possibly leading to actual durable improvements on the underlying issue.

More likely it'll lead to more red tape and shuttering those programs down and making them useless. They know that they make life-altering mistakes all the time. The nature of 1-in-a-million ensures that they're inevitable. Preventing all of those is not possible.

Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions

#347

Post by AnthonyMouse »

ethbr1 wrote: post #186
armchairhacker wrote: post #84

Earlier quoted context omitted.

As others pointed out, this is a huge problem in the making. Someone who genuinely deserves the suspension (e.g. posts illegal content) will use the service. They'll get their suspension lifted because the company trusts the internal employee who filled out the form. Said person will continue to post illegal content and be suspended again. Enough true negatives like this and eventually the company will discover the e…

> But the worst is that the company stops allowing all internal employees from filling out forms for anyone. That would be a positive outcome. The two-tier system is bullshit and creates a bubble that further insulates companies/employees from feedback about broken processes, because everyone in their social graph is exempt. Far better they have to deal with friends telling them how bad the public appeal process is.

The official form isn't the real mechanism though. The real mechanism is that somebody in the company is in charge of that system, the general public has no access to that person, but someone inside the company can find them in the company directory and bend their ear. That's the case whether there is an official form or not.

Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions

#349

Post by ec109685 »

vineyardmike wrote: post #170
MerManMaid wrote: post #156

Perhaps its just me, but I feel like a lot of users are missing the forest for the trees here. Services such as these only pop up when legitimate solutions prove ineffective at addressing the problem. To me, these services are more indicative of "Big Tech" failing to create effective appeal processes to meet their consumer's demand... While I'm sure there isn't a lot of money in it, it'd be great for Big Tech to exam…

It’s just you. The ineffectiveness is the point. This service is a joke, it’s surely illegal. Everyone knows it’s a “failing” system, you can’t scale free customer service forever. The legitimacy of the need for this service proves the value of these accounts. I predict that tech companies will get in on it, and within a few years will offer paid customer service the way enterprises get today. You can already pay for…

Customer service is a profit center sometimes. Person calls in, and sell them antivirus and pc cleaner subscription.

Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions

#350

Post by yareal »

kelnos wrote: post #265
jsnell wrote: post #154

Earlier quoted context omitted.

So, the people complaining at an all hands are likely to be completely ignorant about the facts on the ground. They're not working on these systems or processes. They're just gullible enough to believe what they read on the internet, and take action on it. The team responsible for the account suspensions / content takedowns / etc on the other hand will have the numbers to show that they're doing a good job, and the e…

> The team responsible for the account suspensions / content takedowns / etc on the other hand will have the numbers to show that they're doing a good job I think it should be evident by the number of cases we see posted about on HN alone that they are not doing a good job. Or, I guess maybe they're doing a good job based on the metrics they were given, but I wouldn't consider it a good job in the sense of living in…

What is the base for a good job? 99.99%? 99.999%? Something like Amazon or Google has billions of users. Getting it perfect is impossible. So what's the bar?
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