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Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues

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Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues

#31

Post by mirza_rizvi »

ttoinou wrote: post #14
sfraxo wrote: post #8

nice stack. one question from someone who just built one of these: how do you handle inbound email threading? in my case the provider (SES) rewrites the Message-ID in transit, so In-Reply-To/References matching silently breaks. I ended up putting the ticket id in a plus address on the Reply-To, the envelope survives even when the headers don't. also curious how you handle webhook redeliveries, for me duplicates turne…

Yeah Im sure threading detection must break at least 30% of the time

Still a lot of work left to do ofc

Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues

#32

Post by cyberge99 »

robgough wrote: post #7

I get the temptation to self-host your support platform, as the existing tooling out there can be quite expensive when you want to upgrade from just using an email inbox. If any founders find themselves reading this, and don't think it's the best idea to self-host your own support infra, I've just spent the last 6+ months building stayupfront.com which has, I think, quite reasonable pricing, and a few more features t…

Freescout is open source and all its plugins is how we solved customer support at https://username.md

Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues

#33

Post by robgough »

ttoinou wrote: post #15
robgough wrote: post #7

I get the temptation to self-host your support platform, as the existing tooling out there can be quite expensive when you want to upgrade from just using an email inbox. If any founders find themselves reading this, and don't think it's the best idea to self-host your own support infra, I've just spent the last 6+ months building stayupfront.com which has, I think, quite reasonable pricing, and a few more features t…

I dont think the helpdesk / webmail space is saturated, I was looking into this and most of them don’t have the features I need such as automatic LLM assistance, automated translation, sharing tickets among multiple accounts etc.

The only listed feature here I've not got is the automated translation. It will currently draft responses in the incoming language right now – though that's not terribly useful if you don't speak that language.

I'd been considering mostly an English speaking audience at launch. To be more accurate, I was generally thinking about users physically local to me initially, so I could meet with them for customer onboarding and feedback etc.

Your post has got me thinking on an approach to making translation work in an open and honest way, so that is something I will experiment with and hopefully get in quite quickly.

If you'd be interested in helping me test that, please feel free to reach out to hello@stayupfront.com

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