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Show HN: We built a better solution for customer analysis and support

lessneglect.com

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31–37 of 37 posts

Re: Show HN: We built a better solution for customer analysis and support

#31

Post by corywatilo »

ftwinnovations wrote: post #30

I like the product idea and am in the market for a CS solution, but I am hesitant to even try based on my expectations on pricing. I'd use it on a site with about 20k to 25k registrations per day, maybe 100k or so logins, and probably a million or so actions I'd track. Any ballparks on pricing or would this not be a good solution for a site like mine?

In fact, Less Neglect would be perfect for a large scale installation like this where you could really see benefits from the data crunching we do.

As far as pricing and details, if you can shoot us an email, we can chat offline and see if we can come up with something reasonable. support at lessneglect.com

Re: Show HN: We built a better solution for customer analysis and support

#32

Post by agilebyte »

thegooley wrote: post #26
dirtyaura wrote: post #25

Earlier quoted context omitted.

Really good idea. I'm going to steal it, if that's okay :) Developers who get it are immediately delighted so you create a positive experience from the start for your first users and naturally limit the early access to people who can actually start pushing data to your service themselves.

Damn! I should have patented it! Yes, please steal it. We debated whether it would be a good idea to do API-only registration, but the response so far has been mostly really positive.

Prior art... other startups have beaten you to it already.

Re: Show HN: We built a better solution for customer analysis and support

#33

Post by sikakkar »

billycoover wrote: post #2

I built and iOS library for this last night (i'll open-source it soon). I love this idea and for iOS apps that don't have a web backend, this is a great and easy way to implement CRM with your app user info. We use TestFlight a lot in our iOS apps. TestFlight is great for tracking what your users are doing inside your app, and logging errors. LessNeglect goes a step further and lets you tie users and actions together…

It'd be awesome to see use iOS library! This idea is really cool and I'd love to use this for my app.

Re: Show HN: We built a better solution for customer analysis and support

#35

Post by chromedude »

billycoover wrote: post #2

I built and iOS library for this last night (i'll open-source it soon). I love this idea and for iOS apps that don't have a web backend, this is a great and easy way to implement CRM with your app user info. We use TestFlight a lot in our iOS apps. TestFlight is great for tracking what your users are doing inside your app, and logging errors. LessNeglect goes a step further and lets you tie users and actions together…

Would absolutely love to hear when you open source it! I was actually highly considering one until I saw your comment.

Re: Show HN: We built a better solution for customer analysis and support

#37

Post by tonynero »

this looks pretty cool and i'm trying it out now.

I have already sent events but the dashboard insists on always showing me the wizard (and i have to click close wizard)

Also once you are logged in, how do you get to the API docs? The main site insists on redirecting you to your dashboard if you are logged in.

Lastly, I seem to be getting some server 500 errors on some ajax requests. please see your support email.

Just what i've been looking for my 4k to 5k daily users ~30k monthlies users where javascript isn't an option - so hopefully its a nice fit.

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