Show HN: Libredesk – Open-source customer support desk. Single binary app • Hacker News Board

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#31

Post by avr5500 » Thu, Feb 27, 2025, 12:07 PM UTC

mattsimpson wrote: post #29

Damn impressive start. Kudos! I am sure that if you posted a to-do list and roadmap to 1.0 you would get traction from the community to help finish it off, if you want. Hell, at a solid 1.0 I might be able to justify a switch from a popular commercial app and use that budget to fund a bit of development towards the project.

Thank you! Adding a todo and a roadmap to v1.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#32

Post by robertlagrant » Thu, Feb 27, 2025, 12:08 PM UTC

Potential roadmap item: bidirectional sync with Jira (and others) so support requests can create/be linked to Jira (etc) tickets, and see updates from them.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#33

Post by srameshc » Thu, Feb 27, 2025, 12:27 PM UTC

Nice name , looks great and very useful !! How you built a single binary of Go and Vue is very neat, I never thought about doing something like this.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#34

Post by ddtaylor » Thu, Feb 27, 2025, 12:33 PM UTC

chrismorgan wrote: post #27

From the screenshot, in an AI assistance dropdown on a reply form: “Add Empathy”. Ouch.

Abolish corporate communication apathy, but don't point the finger at a dictionary as the reason it exists.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#35

Post by ddtaylor » Thu, Feb 27, 2025, 12:34 PM UTC

What method do we have to fund this or ensure it can work for our needs.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#36

Post by KingOfCoders » Thu, Feb 27, 2025, 12:34 PM UTC

srameshc wrote: post #33

Nice name , looks great and very useful !! How you built a single binary of Go and Vue is very neat, I never thought about doing something like this.

This is also something I love about Go,

https://www.inkmi.com/blog/simplicity-of-golang-systemd-depl...

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#37

Post by revskill » Thu, Feb 27, 2025, 12:42 PM UTC

Single app meanz j bundle all asset and code in a binary?

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#38

Post by dinu99 » Thu, Feb 27, 2025, 12:50 PM UTC

Looks nice, congratulations. Can you add knowledgebase section? I'm looking for an alternative to freshdesk/zendesk. I would recommend monetizing this via hosted service like https://frappe.io/ does with ERPNext project.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#39

Post by yorwba » Thu, Feb 27, 2025, 12:59 PM UTC

grzaks wrote: post #11

Excellent! I was looking for a lightweight OSS alternative to Freshdesk/Zendesk and, honestly, didn’t find any worth deploying. Yours looks very promising, and we’ll definitely assess it.

I don't know how lightweight you're looking for, but you might also want to have a look at Zammad: https://github.com/zammad/zammad I worked with a self-hosted deployment of it before, and it was reasonably low-maintenance.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#40

Post by phrotoma » Thu, Feb 27, 2025, 12:59 PM UTC

robertlagrant wrote: post #32

Potential roadmap item: bidirectional sync with Jira (and others) so support requests can create/be linked to Jira (etc) tickets, and see updates from them.

While we're thinking about it, something I always wanted when I was working support. The abilitiy to "upvote" a bug from within a support case. That way a PM can sort open issues by number of users who are griping about it.