31–40 of 47 posts
As a customer, I don’t want to be “saved”. Treat me right in the first place and I will remain loyal. Otherwise, let’s part ways amicably without you wasting more of my time.
Have you thought about pricing based on performance?
At the low end, it could be "pays for itself": A monthly fee of max($79, mrr_preserved_that_month). When the fee cancels out the preserved mrr, the customer still gets data features of the product for free. Thinking mostly of the indiehacker crowd here.
At the high end, I suppose you could flex up to something like a percentage of mrr recovered with a cap.
(Always find subscription pricing economics interesting, especially to learn how others do it.)
Interesting product! Have had to implement this before and certainly would check it out next time. Have you thought about pricing based on performance? At the low end, it could be "pays for itself": A monthly fee of max($79, mrr_preserved_that_month). When the fee cancels out the preserved mrr, the customer still gets data features of the product for free. Thinking mostly of the indiehacker crowd here. At the high en…
I know that virtually no startup gets pricing correct right out of the gate, so I'm sure we'll be tweaking it!
Just let people cancel imo.
I don't disagree, but I don't see any harm in asking questions as to why they cancelled. Sometimes all people want is a discount, and as a business losing $20 a month is better than losing a customer.
How does a flat $79/mo price make sense? Many small companies that could use this don't have that much worth of cancellations in a month assuming something like this will save them all. Medium-small and larger companies could justify paying much more than that. You need to have some kind of flexibility here. I'm thinking if you don't have more than $500 in monthly cancellations you would never be able to break even o…
We're mostly worried about the sales cycle being too long with performance-based or scaling pricing, since none of the founders are trained salespeople. I'm realizing we're probably going to have to adjust that mindset and learn how to sell.
Just let people cancel imo.
I don't disagree, but I don't see any harm in asking questions as to why they cancelled. Sometimes all people want is a discount, and as a business losing $20 a month is better than losing a customer.
This is some serious MBA-speak right here. Losing $20 a month is worse than losing a customer. The only time there's a difference is when you're looking to capture enough market in an unsustainable way so that you can paint a good picture for someone dumb enough to acquire you to try to shut down competition.
If you're well-capitalized, then this is just a straightforward monopolization tactic; if you're not well-funded, this is just gaming the numbers so that a well-capitalized monopolist can come in and use you to play the same game.
If you're a company that is trying to be successful and make money, then you're better off using this as a signal about your pricing.
If I sign up for a month then quit, what will it then cost me?
Are you eating your own dogfood? If I sign up for a month then quit, what will it then cost me?
I think we would have used something like this (instead of rolling our own) if it integrated with Chargify.