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Show HN: Full Help – Self-hosted help desk and knowledge base software

fullhelp.com

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Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#32

Post by aymeric »

fullhelp wrote: post #11
_1tan wrote: post #7

My current employer is currently using a self-hosted instance of Zammad.org. Might be interesting to compare the two.

Zammad.org looks great! It seems to be missing knowledge base portals based on another comment. However, it looks a good solution.

You have a healthy attitude towards competition.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#33

Post by jstsch »

Test driving it, like it a lot! Some initial feedback:

* I sent a support request by email with two screenshots. The first screenshot did not show up in the web view (the cid: remains in the HTML source).

* A demo account with lots of dummy data might be useful for a quick glance at the product.

* Might want to add a Letsencrypt wildcard SSL domain for https://*.demo.fullhelp.com

* Missing language string when creating an article: Title.created

* There is a non-deletable dummy note attached to a customer from a certain Peter Richards ;)

* Typo: shoirtly -> shortly

* Theming: this is quite a big feature, so understandably a bit rough right now, perhaps offer a blank template .ZIP file to get started?

* I'd like to be able to modify language strings, but perhaps this goes via the theming ZIP

Looks quite cool!

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#34

Post by fullhelp »

jstsch wrote: post #33

Test driving it, like it a lot! Some initial feedback: * I sent a support request by email with two screenshots. The first screenshot did not show up in the web view (the cid: remains in the HTML source). * A demo account with lots of dummy data might be useful for a quick glance at the product. * Might want to add a Letsencrypt wildcard SSL domain for https://*.demo.fullhelp.com * Missing language string when creati…

Hi!

Thanks for taking the time to check it out and the feedback!

For the theming feature, I was thinking of adding a way to export the installed themes, that way the user can download the theme being used and apply any customization and re-upload as a new custom theme.

A blank template for new designs is an excellent idea.

I've also created a small node based command-line program that syncs local development changes to the live knowledge base portals. This helps a lot with testing and previewing the themes. I've not released it just yet, I plan to do so with an MIT license on GitHub. It is similar to Shopify's Themekit (https://shopify.github.io/themekit). This is what I use to work on theme designs.

For knowledgebase language strings, you are right, that's possible at the moment through the theme locale files.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#37

Post by ullarah »

fullhelp wrote: post #29
nvr219 wrote: post #28

I did a search in the docs for "report" and nothing showed up.

Hey! I don't think that word is present on the few docs created. Try "requirements" which should show two results: https://docs.fullhelp.com/en/search?query=requirements

I may be wrong, but they are most likely asking if there is a reporting module (KPIs?) with this product?

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#38

Post by scrollaway »

Looks very nice.

I know you decided against selling this as a SaaS but please reconsider. That you are self-hostable is a selling point that will drive potential hosted customers to you.

It's the same story with Gitlab: I love that it's open source and self-hostable. I prefer they take care of the hosting for me, but it's good to know if they go under, I can switch to the self-hosted version and there will be very few workflow changes for my team.

Re: Show HN: Full Help – Self-hosted help desk and knowledge base software

#40

Post by fullhelp »

ullarah wrote: post #37
fullhelp wrote: post #29

Earlier quoted context omitted.

Hey! I don't think that word is present on the few docs created. Try "requirements" which should show two results: https://docs.fullhelp.com/en/search?query=requirements

I may be wrong, but they are most likely asking if there is a reporting module (KPIs?) with this product?

In that case, the knowledge base dashboard has several statistics (https://imgur.com/5Z60SWl). Help desk reports are not present at the moment but is something that will be added definitively.
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