Show HN: Cancel your Comcast in 5 minutes • Hacker News Board

Re: Show HN: Cancel your Comcast in 5 minutes

#31

Post by pragone » Fri, Oct 02, 2015, 7:42 PM UTC

frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

Likewise, I've moved 5 times in 5 years; each time, I call up and say I'm moving and need to cancel service, and each company - TimeWarner, Verizon, Comcast - has given me no trouble at all.

Re: Show HN: Cancel your Comcast in 5 minutes

#32

Post by aerovistae » Fri, Oct 02, 2015, 7:44 PM UTC

You know you've pissed off your customers when people start building business models around cancelling your services so they don't have to deal with you.

Re: Show HN: Cancel your Comcast in 5 minutes

#33

Post by smoreilly » Fri, Oct 02, 2015, 7:44 PM UTC

This is perhaps the most glorious thing I've seen on here in a long time. I didn't find a Chinese visa all that difficult though so I'm surprised to see that on the list of next issues.

Re: Show HN: Cancel your Comcast in 5 minutes

#34

Post by fredkbloggs » Fri, Oct 02, 2015, 7:44 PM UTC

xmly wrote: post #24

I canceled comcast service at least twice so far. Not much trouble. But the key problem is after canceling, which other service you are gonna use...

Maybe none? It's television, not sewerage.

Re: Show HN: Cancel your Comcast in 5 minutes

#35

Post by curiousphil » Fri, Oct 02, 2015, 7:45 PM UTC

pragone wrote: post #31

frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

Likewise, I've moved 5 times in 5 years; each time, I call up and say I'm moving and need to cancel service, and each company - TimeWarner, Verizon, Comcast - has given me no trouble at all.

A really tenacious sales person would try to convince you not to move... :)

Re: Show HN: Cancel your Comcast in 5 minutes

#36

Post by smoreilly » Fri, Oct 02, 2015, 7:45 PM UTC

dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

If the sales rep was arguing for you not to use auto pay he is the worst sales rep of all time.

Re: Show HN: Cancel your Comcast in 5 minutes

#37

Post by Kalroth » Fri, Oct 02, 2015, 7:47 PM UTC

frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

It's a sad state when we have to lie to get out of a bad relationship.

Re: Show HN: Cancel your Comcast in 5 minutes

#38

Post by estsauver » Fri, Oct 02, 2015, 7:47 PM UTC

pmalynin wrote: post #26

I think you might have accidentally cancelled your site's internet too.

We're working on it. We didn't expect quite this response.

Re: Show HN: Cancel your Comcast in 5 minutes

#39

Post by elipollak » Fri, Oct 02, 2015, 7:48 PM UTC

m3andros wrote: post #29

Getting this error: Error 522 Ray ID: 22f2db80ca4a181c Connection timed out Traffic overwhelm?

Uh oh! Should be fixed now. Thanks for letting us know :)

Re: Show HN: Cancel your Comcast in 5 minutes

#40

Post by elipollak » Fri, Oct 02, 2015, 7:49 PM UTC

smoreilly wrote: post #36

dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

If the sales rep was arguing for you not to use auto pay he is the worst sales rep of all time.

What an amazing story. Thanks for checking out our site and sharing that.

Pretty crazy to imagine the incentives Comcast must put in place to get sales reps to act like that.