> The team responsible for the account suspensions / content takedowns / etc on the other hand will have the numbers to show that they're doing a good job I think it should be evident by the number of cases we see posted about on HN alone that they are not doing a good job. Or, I guess maybe they're doing a good job based on the metrics they were given, but I wouldn't consider it a good job in the sense of living in…
i 100% agree with you. i too rage against the insane, bewildering, almost unimaginable scale of anti-customer-service behavior that we seemingly must succumb to, as customers. i am not sure if there is anything we can do.
Raise what as a serious problem? People taking bribes to get people unbanned? People getting banned?
Companies make decisions that ultimately affect their users in a negative manner including when the company's decision is a mistake. Not having a real method of correcting the mistake is a huge sign to me that says company is not someone that I want to do business with at all. I understand mistakes happen, but claiming absolute immunity and acting like no mistake was made is the absolute worst customer service positi…
Meta has 6 billion or so customers. Not every decision can be positive for every customer every time.
There are processes to correct problems there. It requires someone to champion it, and to make a good enough case that others will join and for stakeholders to be convinced.
What’s stopping big tech from running their own plsfix pages like this and pocketing the money? In practice this would be premium plans that include some form of special treatment.
1. Bad PR and everything that comes with it (e.g. the kind of unwanted attention from politicians that's bad for business) 2. Payment fraud (which also would be a huge issue on this site if it was to ever take off).
1. Paytofix. All proceeds go to charity.
2. 2FA + identity verification
Love your optimism. I wish I was as optimistic as you. My guess is that they’ll fire these employees and not improve their processes. These are highly skilled, highly profitable companies. If they’re not doing something, chances are they don’t wanna do it rather than incompetence
It's hilariously apropos that employees are maximizing their revenue by solving a problem... that their employer created by maximizing its revenue (and underfunding support) Isn't modern big tech always saying that employees should shut up and focus on the numbers / delighting users?
With corporatism and capitalism, m
maximizing revenue != maximizing benefit for customer and/or society
Corporations' business model have not being long term sustainable, most of them have being off setting the hidden cost to environment, tax payers and general public for quite sometimes. Not event sure they can actually delighting users and make money at the same time.
Yes this is excellent. companies usually provide these services anyway to large clients. This is a win win for both the small clients and the lowly worker drone at Google.
Having been one of those drones, I can attest that it will be very popular. :D Thanks!
Oh, you're former tech support? That makes so much more sense that you or your colleagues would accept such small amount of money for these favors, then.
Most of the comments in this thread are likely from the perspective of developers who make AT LEAST 250k. But your target pawns are the lower drones, possibly outside the US?
There is no market incentive for this to be the steady state. All companies only want to pay lip service to competition, but in reality, they do everything in their power to prevent competition and monopolize the market. Product tie-ins, lock-ins, exclusive contracts, etc. For your vision to be a reality there needs to be significant tax on monopolies and no company should be allowed to become a trillion dollar compa…
I'm actually shocked no one is arguing with you about your first two sentences. Capitalism will always have one lucky or unscrupulous company after another swallowing the smaller players. you have 5 equal companies producing widgets. One of the companies has their building near a freeway, and one day a fully loaded truck crashes through a railing and impacts their building, causing a fire and lots of damage. Sure, th…
I don't think social or economic ideologies can exist in isolation. I think its a constant push/pull between different versions, interpretations and combinations of them, interacting, evolving, changing all the time. Some of it driven by the state apparatus, some by emergent group behavior and/or public sentiment via the participants in the local and global economy. It could just be my uneducated brain but I've always had a nagging feeling that all of this (macro-level economics and polices/programs) is a lot of hot-air and people just hand-waving exceptions away to push their own agenda.
This seems unlikely to me. No company is going to fire you because you were trying to help. However, accepting money for this service seems pretty much guaranteed to result in termination even if 100% of the accounts you help with were legitimate. The side dealing is the problem.
The thing is, how would the companies know you're paid to do this, instead of perhaps just being an overzealous employee? Not like this service is going to disclose who is working for them...right?
I imagine it becomes obvious if you file 1000 of these a month, not to mention probably many of the people wanting this service were blocked legitly, so its more likely bad requests will be filed.
Not to mention it is like any crime - not like murders intentionally get caught either, but they still do.