Earlier quoted context omitted.
Totally - we've got notifications wired in though, so our counter instantly knows "lane so and so needs such and such shoe sizes"
You're removing human interaction, though. Nerds seem to forget that entertainment venues and sports are social spaces, interaction with staff matters, and is one of the more distinguishing features of a venue. Unless you've got someone walking up and down the lanes introducing themselves as the manager/owner/whatever...
My thinking on that is, don't make the customer get up if they don't need / want to.
Long story short, the intent of the kiosk isn't to delete human interaction. Honestly, I implemented it as a way to summon servers or bowling mechanics, and any self-service options I could think of as-needed. One doesn't have to use the kiosk, they're just there as a convenience thing.