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Show HN: Cancel your Comcast in 5 minutes

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Re: Show HN: Cancel your Comcast in 5 minutes

#251

Earlier quoted context omitted.

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

This didn't work for me when trying to cancel my Time Warner service. They kick you to the relocation department and demand to know the zipcode for your new address so they can confirm that they don't service it and try to redirect you to the relevant cable company's new service department. I didn't have a zipcode for my new address, I was going to be crashing with a friend for a while, so that wasn't an option. On m…

That's why you tell them you are moving overseas.

Re: Show HN: Cancel your Comcast in 5 minutes

#252

You know you've pissed off your customers when people start building business models around cancelling your services so they don't have to deal with you.

You know you've pissed off your customers when people build a service of cancelling your service on Cloudflare and /it/ begins to fail under load.

Lol still not loading after 15 hours. Comcast is rekt

Re: Show HN: Cancel your Comcast in 5 minutes

#253

There should be a law (I know, too many laws!) that cancelation process should be the same as sign up, for example you can sign up online for many services but need to call for cancellation.

The first thing I do before signing up for ANY new service, is search for "How To Cancel".

Re: Show HN: Cancel your Comcast in 5 minutes

#254
I moved across the country to Comcast land. I had a decent job, so I signed up with all services (HD, phone and internet) After a few months, I realized I didn't need a phone and didn't care at all about HDTV. So I called and told them I'd be backing down my service to Internet and normal cable. I got a guy that informed me that I was under a 2 year contract and had no choice. He was absolutely terrible.... like so mean and insulting. I took it for a bit then I realized, I don't have to be yelled at by a CS rep! I told him that I felt very uncomfortable with the way he was talking to me. He got even more belligerent. It was surreal, I have never had someone speak to me like this. He told me I was stuck, and that his hands were tied. I hung up. I called back because I realized he might just have been full of "poo-poo". I got another CS rep. She was very pleasant. She said, "Mr Nobleach, it appears you're under contract." I said, "that's fair, can you send me a copy of the signed contract?" she replied, " well, your acceptance of equipment equates to a signed contact". I said, "ok, the contract I didn't sign will suffice. I do need my attorney to look over it". They agreed to knock me down to no contract and whatever service would work best. I can't say it's the right course of action. I really did have an attorney wanting to look at my "contract". I'm sure they'd stand no chance against Comcast. But it did get me out of some contract I never knew I was in.

Re: Show HN: Cancel your Comcast in 5 minutes

#255

Earlier quoted context omitted.

You're being optimistic. I'd bet the majority of Americans could not identify their ancestral country on a blank map[1]. HN is not a very representative sample. [1] See any survey about Americans and geography ever.

I consider myself about average when it comes to general knowledge. I couldn't point you Burkino Faso in a map (I am not even sure if I spelled it correctly.) but that doesn't mean I can't tell you roughly about my ancestry. (: Edit: I wish Washington Post defaulted to https. Kind of off topic but is there a reason to support https but not default to it? Browser compatibility issues? https://www.washingtonpost.com/ne…

"I wish Washington Post defaulted to https"

This can't be done because if you just type "washingtonpost.com" into your browser or some algorithm creates links out of plain text (like in an email)... the default is always http:// The internet expects http://yourdomain.tld to always work.

Re: Show HN: Cancel your Comcast in 5 minutes

#256

Earlier quoted context omitted.

I consider myself about average when it comes to general knowledge. I couldn't point you Burkino Faso in a map (I am not even sure if I spelled it correctly.) but that doesn't mean I can't tell you roughly about my ancestry. (: Edit: I wish Washington Post defaulted to https. Kind of off topic but is there a reason to support https but not default to it? Browser compatibility issues? https://www.washingtonpost.com/ne…

"I wish Washington Post defaulted to https" This can't be done because if you just type "washingtonpost.com" into your browser or some algorithm creates links out of plain text (like in an email)... the default is always http:// The internet expects http://yourdomain.tld to always work.

I suppose previous poster meant that WP should default to offer its service over HTTPS, i.e. when you first connect over HTTP, the site immediately redirects you to a HTTPS connection. Like e.g. this site (HN) does (connecting to http://news.ycombinator.com/ gives you 301 Moved Permanently, location https://news.ycombinator.com/ ).

Re: Show HN: Cancel your Comcast in 5 minutes

#257

Earlier quoted context omitted.

"I wish Washington Post defaulted to https" This can't be done because if you just type "washingtonpost.com" into your browser or some algorithm creates links out of plain text (like in an email)... the default is always http:// The internet expects http://yourdomain.tld to always work.

I suppose previous poster meant that WP should default to offer its service over HTTPS, i.e. when you first connect over HTTP, the site immediately redirects you to a HTTPS connection. Like e.g. this site (HN) does (connecting to http://news.ycombinator.com/ gives you 301 Moved Permanently, location https://news.ycombinator.com/ ).

The better solution is HSTS, which would tell the browser to use HTTPS for the site for the next year.

The main browsers come with a list of known HSTS sites, so you'll never use HTTP to access google.com (etc).

https://en.wikipedia.org/wiki/HTTP_Strict_Transport_Security

Re: Show HN: Cancel your Comcast in 5 minutes

#258
post #172
post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

The Nigeria story must be funny. Care to share? :-P

Probably this: http://www.theguardian.com/money/2014/may/24/bt-hacked-ghost...

Criminals were tampering with phone lines in junction boxes, using them to make expensive calls.

Re: Show HN: Cancel your Comcast in 5 minutes

#259
Took me about 5 minutes and no hassle to cancel Comcast. I simply took the equipment into the local Comcast office and turned it in, no dealing with phone representatives or anything. When asked why, I simply refused to answer and that was that.

Re: Show HN: Cancel your Comcast in 5 minutes

#260
post #259

Took me about 5 minutes and no hassle to cancel Comcast. I simply took the equipment into the local Comcast office and turned it in, no dealing with phone representatives or anything. When asked why, I simply refused to answer and that was that.

When I attempted to do this a couple of years ago, the line to return equipment went out the door and around the corner. We decided to just drop our equipment in their return box (and call later), which turned out to be impossible because the box was outdoors and overflowing.
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