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Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…
Hi! Since I'm not from US I have no idea whether this idea is good or not, but here are a few points from your fix form. - no email validation / phone number, zipcode, comcast client# mask: Your user could easily mistype something without noticing
That's a great point! Right now we're manually following up with users if there's any problem, but I'll add better form validation to our roadmap. Thanks!
The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…
That's actually good advice. Faithfully un-checking the autopay box every month came in handy for me when Verizon tried to play "customer retention" hardball. As long as you have to explicitly sign every month, you have a bit of control.
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I had a similar experience with MegaPath. One day my DSL went down and never came back up. I called support, no answer. 2 days later still no answer. I canceled my serice on their website and called Century Link for service. Months go by, and I start getting mail (physical and email) from "Global Capacity" telling me that my account for DSL service is overdue and my service will be suspended if I don't pay. At first…
Ignore the other poster's comment. Ignore these bills until they sue (if ever), and then just show up in court. Ask to see the evidence that the debt is legitimate; they will not be able to provide it. Win judgment.
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When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.
Yup. That's how I cancelled Comcast. Me: "I'm moving." Clerk: "Oh, where to? We can set up your service ahead of time so it's ready when you---" Me: "Ireland." Clerk (disappointed): "Oh."
I didn't even have to call to cancel my service. I ran my connection 24/7 for a month, pulled 33TB of data down, they dropped me as a customer. Most pain free process, and a nice fuck you to Comcast as well.
You know you've pissed off your customers when people start building business models around cancelling your services so they don't have to deal with you.
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I had a similar experience with MegaPath. One day my DSL went down and never came back up. I called support, no answer. 2 days later still no answer. I canceled my serice on their website and called Century Link for service. Months go by, and I start getting mail (physical and email) from "Global Capacity" telling me that my account for DSL service is overdue and my service will be suspended if I don't pay. At first…
Their cancellation was basically fraudulent when they were MegaPath, from my experience. I paid off what I "owed" and no more to get rid of them. Not sure what you do in your case, but they're a complete pain to deal with. I might try to negotiate by offering to pay off some amount, but they will NOT admit that you've cancelled unless you have some kind of proof... which they will make sure there's no way for you to…
Nearly all of these contracts with Comcast or similar companies will have a postal address you can write to and cancel. Even if they provide no cancellation postal address, look up their 'Agent for service of process', this is always listed somewhere. I never call to cancel, this is a waste of time and not necessary. I've done this repeatedly (use certified mail, or recorded delivery, the term varies by country) and…
You absolutely can send a letter, that's actually what we're doing behind the scenes for you! We're hoping to eventually integrate things like having a task rabbit pick up your equipment and drop it off at the local Comcast to make the experience even more seamless. Cheers!