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Show HN: Cancel your Comcast in 5 minutes

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Re: Show HN: Cancel your Comcast in 5 minutes

#221

Post by Something1234 »

tomkinstinch wrote: post #179
tombrossman wrote: post #125

Earlier quoted context omitted.

Yes, time is money isn't it? Like anything else it's easier the more often you do it. I have a template letter I adapt, and I use the automated kiosk at the post office to send. Do it when you are out running errands and it doesn't add up to much time really. I can say that if I were running a $5 'let us cancel for you' deal I'd damn sure be doing it all by letter though. No way I'd pay to have a bunch of employees s…

Would you be willing to share your cancellation letter template? It would be great to have a repository for such templates on GitHub with variants for different companies. Maybe as Jinja2 files so filling in the sender's name, address, etc. would be easy.

Or LaTeX templates.

Re: Show HN: Cancel your Comcast in 5 minutes

#222

Post by newjersey »

briholt wrote: post #210
scott_karana wrote: post #81

Earlier quoted context omitted.

> http://www.washingtonpost.com/news/wonkblog/wp/2013/03/17/th... 35 million Americans, ~10%, are of Irish descent. Not knowing would be unusual.

You're being optimistic. I'd bet the majority of Americans could not identify their ancestral country on a blank map[1]. HN is not a very representative sample. [1] See any survey about Americans and geography ever.

I consider myself about average when it comes to general knowledge. I couldn't point you Burkino Faso in a map (I am not even sure if I spelled it correctly.) but that doesn't mean I can't tell you roughly about my ancestry. (:

Edit: I wish Washington Post defaulted to https. Kind of off topic but is there a reason to support https but not default to it? Browser compatibility issues? https://www.washingtonpost.com/news/wonkblog/wp/2013/03/17/t...

Re: Show HN: Cancel your Comcast in 5 minutes

#223

Post by dnm »

estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

Site's down. Did it melt under the weight of making the HN front page?

Error 524 Ray ID: 22f55b2fa1040f2d • 2015-10-03 02:55:01 UTC

Re: Show HN: Cancel your Comcast in 5 minutes

#224

Post by brandonbloom »

asd wrote: post #128

The way I see it, they are rude to you by making you go through hoops, so I am rude to them. I repeatedly say "Please cancel" to every new rep I am transferred to and/or every time they ask me a question or go into a spiel. The only time I will not say "please cancel" is when they ask me any information that needs to be verified in order to cancel. This has worked with Comcast as well as a handful of other service pr…

This is usually my strategy, but it failed hard with TWC. No matter what I did, they would redirect me to the automated "relocation" service and ask for my new zip code. They did this even when I told them I wasn't moving, they do it just to get rid of you. I even tried saying "I just no longer want internet, I feel like it is bad for my health." and sure enough "click Please enter the zip code...."

Re: Show HN: Cancel your Comcast in 5 minutes

#226

Post by 6502nerdface »

afarrell wrote: post #21
estsauver wrote: post #5

Earlier quoted context omitted.

Thanks! We'd love feedback as to what processes are painful. Keep us in the back of your mind when you're filling out paperwork and send us an email if it feels especially tedious? :)

Have you considered getting into the business of dealing with health insurance companies?

This exists, it's called an "advocacy service," and some employers offer access to these services as a benefit to employees. Aon Hewit operates such a service, for example. I recently received a large, surprise medical bill due to an error by the hospital, and the advocacy service did all the legwork/phone calling necessary to get it written off.

Re: Show HN: Cancel your Comcast in 5 minutes

#227

Post by zhte415 »

dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

Ah, BT... at times just terrible, at times really amazing.

In 2002 I'd rented an apartment in central London, and wanted ADSL, which was pretty new then. They came to inspect the wiring, very old copper they said, and put some new stuff in. No charge.

So with my new PC, 19 inch CRT monitor (fantastic resolution) and Alcatel modem (also free) I tried to connect. 2002 was when Windows XP was getting rolled-out en-masse, but I'd heard about Linux, and had purchased a Mandrake CD. Come 11pm, back from work, I tried connecting. PPPoE or something like that just didn't work. Called BT. They hadn't a clue. Explained it wasn't a supported operating system. But they stayed on the line with me for 1.5 hours trying to work a fix - I'd make a suggestion and they'd check on the internet if it would work, I'd type it in at my end of the line. Amazing service. Improbable today.

Biggest regret is not sending a compliment to the customer support representative. When you (as in, anyone reading this) do get good service, do send a compliment, as few people ever do. I know now that is does make a big difference not just on a personal level, but to the rewards customer support representatives get.

Re: Show HN: Cancel your Comcast in 5 minutes

#229

Post by JoshGlazebrook »

GhotiFish wrote: post #188
Moral_ wrote: post #75

I didn't even have to call to cancel my service. I ran my connection 24/7 for a month, pulled 33TB of data down, they dropped me as a customer. Most pain free process, and a nice fuck you to Comcast as well.

they don't have clauses for overages?

Everywhere but a few small markets have no cap at all. They suspended the 250GB soft cap years ago.

Re: Show HN: Cancel your Comcast in 5 minutes

#230

Post by tacon »

avn2109 wrote: post #7
estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

How about landlord negotiations? When your landlord tries to raise your rent to above-market rates, it's a pain to look up what the fair rate is and then draft a competent counteroffer letter.

"it's a pain to look up what the fair rate is and then draft a competent counteroffer letter."

Not that hard these days, viz. https://www.rentometer.com/

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