201–210 of 263 posts
There is an online cancellation service in germany that will help you to cancel just about every contract: https://www.aboalarm.de/ They have ready-made templates for many compaines (esp. ensurance and telco ones) where you just fill in your details, sign it via your touchpad and let them send it in a conforming way. I /think/ the business model is focused on post-cancellation: they'll show you other options for the…
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it's wonky in IE11 as well. For example: http://imgur.com/8HP761w
Noted. We're going to do substantial cross-browser testing. Both Eli and I are both honestly not that great with CSS, so it may take us a second or two.
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When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.
I had to call to cancel my AT&T account recently. The conversation was pretty short: I just told the rep that I was moving in with a roommate that already had service set up so I didn't need to transfer my own service (only about ~20% a lie). The frustrating and insulting part was that I spent a really long time on hold before I was connected with the rep and every few minutes while I was on hold an automated message…
Me: I'd like to cancel service.
They: why?
Me: I already signed up with Comcast. They're giving me 100Mbps for the price of your 10Mbps.
They: Oh.
Error 522 Ray ID: 22f336647a6e1e65 • 2015-10-02 20:38:57 UTC Connection timed out Comcast is trying to DDoS? :P
I would say that it's more likely that my poor little Vultr.com server didn't expect to be handling quite the traffic load that was pouring its way.
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I'm sick of comcast and its hidden fees. Their promotion last for one year and they never inform the customer (conveniently) soon after it expires. The bill keeps piling up and when you call them one day to cancel, they feed you some bs on downgrading to a basic package or even reducing your current internet speed. I had AT&T U-verses before switching to comcast and AT&T are no saints either. Is there a company that'…
In Washington, I've been pretty happy with Frontier. Well, "happy" might be a bit strong. Frankly, I rarely give them much thought. $60/month for (I think) 35Mbps up and down. Every single time I've actually checked it, it was indeed what they claim, and it rarely goes down. (About once every couple of months it'll go down for an hour almost exactly at 2300 or midnight; I assume some kind of maintenance.) I don't hav…
But I've heard that experiences with Frontier are a very localized thing and can be pretty dramatically different from place to place. Which at least contrasts to TWC and Comcast, where people pretty universally seem to despise dealing with them.
This county (Medina) is actually crawling with dark fiber infrastructure, with some business and gov't utilization. I'm patiently waiting for a residential service ISP to pop up. As far as I know, there are not any municipal agreements that would block it.
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My worst was with Megapath (i.e. Speakeasy after it was bought up and they destroyed all that was ever good with it). I filled out their web form to cancel and... nothing happened. Someone apparently called me at an odd hour without warning, but there was no message and no callback number so I couldn't figure out why. They just kept billing me. Then I called up and asked to cancel on the phone and they told me you ca…
I had a similar experience with MegaPath. One day my DSL went down and never came back up. I called support, no answer. 2 days later still no answer. I canceled my serice on their website and called Century Link for service. Months go by, and I start getting mail (physical and email) from "Global Capacity" telling me that my account for DSL service is overdue and my service will be suspended if I don't pay. At first…
I might try to negotiate by offering to pay off some amount, but they will NOT admit that you've cancelled unless you have some kind of proof... which they will make sure there's no way for you to provide. Because their webform sure as hell won't respond and they definitely won't admit that maybe, given that you were using another ISP the entire time, it could somehow be their fault for forcing you to use a web form that doesn't actually work when you've tried it dozens of times and it magically only does something when you have a rep on the phone.
Like you said, they might as well be a scam company at this point. I felt like they'd turned "customer retention" into some kind of hostage situation. I had to play hardball with the rep before their cancellation form magically worked.
My theory is that there's a manual component to the unsubscribe where they have to confirm it with the customer, but they probably don't try very hard (or at all). I'm sure they'll conveniently blame human or technical errors for any faults, even if they've deliberately set things up to fail.
Be sure you document every call, etc. somehow when dealing with them and get legal help if you need to. My impression was that everyone working there is in on the customer retention scam and all the ways to play hardball and abuse their customers. I seriously wish someone would do an expose on them. Speakeasy was a really awesome ISP back in the day. The people who bought them out were scum, so I'm glad they changed the name in a way.
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Would you say their support is worse than other similar companies of their size?
What exactly is your point here? That bad customer service is okay so long as the company is big enough?
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There was someone who actually knows what Ireland is?
> http://www.washingtonpost.com/news/wonkblog/wp/2013/03/17/th... 35 million Americans, ~10%, are of Irish descent. Not knowing would be unusual.
[1] See any survey about Americans and geography ever.