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Show HN: Talk to Users – Get point-and-click feedback from your users

talktousers.com

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Re: Show HN: Talk to Users – Get point-and-click feedback from your users

#21

Post by pea »

tpg wrote: post #19
pea wrote: post #4

Hey guys, I'm one of the founders of TalkToUsers. If you've got any questions, just hit us up here or ping me at leo@kivo.com!

This seems like a useful service, but I've been burned too many times to start using a service before I know what the pricing will look like. No pricing == no evaluation for me, as a general rule. General assurances that it'll be reasonable/flexible haven't panned out in the past.

Thanks for this. We'll hash something out in the next couple of days. If you want me to follow up, ping me at leo@kivo.com and I'll reach out to you with some more definite info.

Re: Show HN: Talk to Users – Get point-and-click feedback from your users

#23

Post by pea »

iqonik wrote: post #22

Sorry but this needs touch support, right now it displays well on my iPhone but I cannot 'click' anything. Once you support mobile I will use it in my projects to see how it goes.

Hey, I completely agree that support for mobile is currently lack-lustre. We will a) try and make this more evident on the home page, and b) disable on mobile for the timebeing if the experience is below par. Tomorrow we're going to start hacking something together to make it better.

Would love to hear your input, so feel free to ping me on leo@kivo.com.

Re: Show HN: Talk to Users – Get point-and-click feedback from your users

#26

Post by goorpyguy »

pea wrote: post #20
goorpyguy wrote: post #11

Earlier quoted context omitted.

You have a "debugger;" call in addToFirebase that's making my Firebug angry. I can't seem to make the script panel ignore this line, even with a conditional 1==0 breakpoint. Would you be able to take the "debugger" calls out of the production code? edit: After some more testing, in Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not o…

Hi mate, sorry that was an error on my part. I've removed them and it should be good now. Cheers.

HN was causing problems for me earlier (as seen by by duplicate replies above that I eventually put in as an edit...) but I wanted to say thanks.

Also I wanted to make two suggestions if you're looking for features to build: 1) Highlight "important" annotations in the console in some way. 2) Allow option for submitted notes/screenshots to be forwarded via email both as archive and for searchability etc.

Thanks for sharing!

Re: Show HN: Talk to Users – Get point-and-click feedback from your users

#27

Post by pea »

Urgo wrote: post #9

About to launch some new features on my site (Social Blade) and was going to open it up to allow some of our power users to beta test it this weekend. Looks like your tool may help them report bugs so giving it a shot. Thanks :)

Awesome! I've pinged you an email, so reach out whenever if I can help in any way.

Re: Show HN: Talk to Users – Get point-and-click feedback from your users

#28

Post by pea »

rudolf0 wrote: post #10

Looks quite cool and useful. I think a simple and clear demo page (for unregistered users) link near the top would also be nice, to see exactly what interface users are getting. edit: And 2 seconds after posting that, I just realized you can click the bottom right to achieve that. I'm not sure if that's a UI flaw or me just being blind/too busy with work. I scrolled down pretty quickly and the white-background-on-whi…

Hey,

Yeah I'm going to make some changes to make it more visible (I agree white on white isn't immediately obvious :) ). Thanks for your feedback.

Re: Show HN: Talk to Users – Get point-and-click feedback from your users

#29

Post by pea »

sdrothrock wrote: post #24

Do you have example screenshots? How are user comments displayed on it? It seems like it might be difficult to see what users are talking about/frustrating for them to make it so that the text box doesn't cover what they want to describe.

This is a really good point -- thanks. A few people have mentioned this. We're working on a demo dashboard so you can see what it looks like. Cheers for your feedback.

Re: Show HN: Talk to Users – Get point-and-click feedback from your users

#30

Post by pea »

Kiro wrote: post #18

Nice! How does the screenshot thing work?

Yup we use html2canvas with some CORS busting stuff for cross-site images for screenshotting. If you've got any more questions re our tech, reach out to me at leo@kivo.com and I'll answer them!
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