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Show HN: We built a better solution for customer analysis and support

lessneglect.com

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21–30 of 37 posts

Re: Show HN: We built a better solution for customer analysis and support

#21

Post by thegooley »

sync wrote: post #10

Just went through the demo. You definitely have a nice start. Seems like a combo of Mixpanel and intercom.io. I would recommend a JS API to reduce barriers to entry. Even better if it can install a little widget on my site that allows the user to ask a question or view their past conversations, a la intercom.io.

We actually do have a JS API [1] but we wanted to focus on a quick demo for developers rather than an integration wizard. I think it's important for people to understand the premise and how it's a bit different than other "analytics" products and just logging pageviews ala Google Analytics will give a sub-optimal experience.

We need to put a lot more work into the onboarding process (we created the whole public site and api docs and demo wizard over the weekend) so if you have any good examples of "getting started" flows that make sense, please send them my way.

[1] http://lessneglect.com/api (and select the Javascript tab on the code samples)

Re: Show HN: We built a better solution for customer analysis and support

#22

Post by masukomi »

blink1st wrote: post #18
oscilloscope wrote: post #9

Change the name. The double negative is confusing, and the word "neglect" reminds me of toddlers crying because they haven't been fed or dogs whimpering in a hot car. It sounds like a non-profit trying to guilt me into donating money to stop human trafficking. There are so many negative connotations you'll activate in people's minds before they read that it's an app to "proactively provide stellar support". It's cute…

I think that's point of the name.

I think the name is perfect. It emphasizes the fact that most sites neglect their users. Using this product will reduce the amount of neglect your give them... or so they claim.

Re: Show HN: We built a better solution for customer analysis and support

#25

Post by dirtyaura »

corywatilo wrote: post #13
forcer wrote: post #12

Is it just me but I am getting quite annoyed by wonderfuly designed pages which really get you pumped to use the product but then when you click to Sign up you get this Waiting list option/ queue/ MVP style dissapointment? I would appreciate if posters made it upfront in the HN submission that signup is disabled.

Actually you can register and use it right now through the API! Since the best way to use Less Neglect is by integrating through the API, we opted to launch using that method.

Really good idea. I'm going to steal it, if that's okay :)

Developers who get it are immediately delighted so you create a positive experience from the start for your first users and naturally limit the early access to people who can actually start pushing data to your service themselves.

Re: Show HN: We built a better solution for customer analysis and support

#26

Post by thegooley »

dirtyaura wrote: post #25
corywatilo wrote: post #13

Earlier quoted context omitted.

Actually you can register and use it right now through the API! Since the best way to use Less Neglect is by integrating through the API, we opted to launch using that method.

Really good idea. I'm going to steal it, if that's okay :) Developers who get it are immediately delighted so you create a positive experience from the start for your first users and naturally limit the early access to people who can actually start pushing data to your service themselves.

Damn! I should have patented it!

Yes, please steal it. We debated whether it would be a good idea to do API-only registration, but the response so far has been mostly really positive.

Re: Show HN: We built a better solution for customer analysis and support

#28

Post by corywatilo »

devgutt wrote: post #27

It seems really nice. Any information about how much will cost?

We're still trying to figure that out. I'd like to price it really low for small/bootstrapped teams and scale up based on the amount of data you're dumping into it. But right now we're focused on building out more of the product. Once we know what it will do, we'll have a better idea as to how we can price it.

Re: Show HN: We built a better solution for customer analysis and support

#29

Post by robmil »

oscilloscope wrote: post #9

Change the name. The double negative is confusing, and the word "neglect" reminds me of toddlers crying because they haven't been fed or dogs whimpering in a hot car. It sounds like a non-profit trying to guilt me into donating money to stop human trafficking. There are so many negative connotations you'll activate in people's minds before they read that it's an app to "proactively provide stellar support". It's cute…

That's not what a double negative is: neither of those words are negatives. Pejorative, maybe, but it's not as though they cancel each other out like "not not" does.

Re: Show HN: We built a better solution for customer analysis and support

#30

Post by ftwinnovations »

I like the product idea and am in the market for a CS solution, but I am hesitant to even try based on my expectations on pricing. I'd use it on a site with about 20k to 25k registrations per day, maybe 100k or so logins, and probably a million or so actions I'd track. Any ballparks on pricing or would this not be a good solution for a site like mine?
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