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Show HN: OnAir – create link, receive calls

onair.io

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Re: Show HN: OnAir – create link, receive calls

#22
post #8

Very original, I like it! Do you also have the option to schedule a call when either person is not available? Or should you offer your customers to either call you via OnAir, or schedule via (e.g.) Calendly?

Thanks! so, you can add an "offline message" that is displayed when your link is offline. In that case, adding a Calendly link to that message might make sense. Or simply "I'm typically online 12pm-4pm for walk-ins" etc.

Re: Show HN: OnAir – create link, receive calls

#23
The pricing page is incredibly misleading if not outright illegal.

At the top of the pricing page you show that it's $9 a month to have 10 links and enable round-robin call handling, but looking at the FAQs at the bottom, it's actually $9 a month PER USER:

> OnAir costs as low as $9/user/month. This price is per user, per month. Other pricing plans are displayed on this page. Higher enterprise plans are available starting at $250/month for up to 50 users.

This means that for $9, you actually do NOT get round-robin, since you'd need to pay at least $18 (2 users) to benefit from it.

Similarly the 10 links make it seem like you can have links to reach 10 people, but once again this would in fact cost $90 a month.

Re: Show HN: OnAir – create link, receive calls

#25

The pricing page is incredibly misleading if not outright illegal. At the top of the pricing page you show that it's $9 a month to have 10 links and enable round-robin call handling, but looking at the FAQs at the bottom, it's actually $9 a month PER USER: > OnAir costs as low as $9/user/month. This price is per user, per month. Other pricing plans are displayed on this page. Higher enterprise plans are available sta…

Hey. A single user can indeed use round-robin; they can connect multiple devices (up to 3 on a single license Basic Plan). In that sense, a single user can have round-robin among three mobile phones. Having said that, will think more on how to make this more clear.

Re: Show HN: OnAir – create link, receive calls

#26

What’s is this build on top of? WebRTC connected to something like twilio to make the calls ?

Livekit. Amazing product and community, and has a self-host option. Highly recommended whether you're doing WebRTC or voice agents. First version (pre-launch) was on Agora, their API was a nightmare, highly unrecommended.

Re: Show HN: OnAir – create link, receive calls

#27

The pricing page is incredibly misleading if not outright illegal. At the top of the pricing page you show that it's $9 a month to have 10 links and enable round-robin call handling, but looking at the FAQs at the bottom, it's actually $9 a month PER USER: > OnAir costs as low as $9/user/month. This price is per user, per month. Other pricing plans are displayed on this page. Higher enterprise plans are available sta…

Hey. A single user can indeed use round-robin; they can connect multiple devices (up to 3 on a single license Basic Plan). In that sense, a single user can have round-robin among three mobile phones. Having said that, will think more on how to make this more clear.

[flagged]

Re: Show HN: OnAir – create link, receive calls

#30
A small thing that might be useful: allow users to get a regular phone number to call. Most users probably won't need it, some will, and when they need it and there's no number, it's extremely frustrating for the (potential or current) customer.

Example: in most cases, I don't have a microphone or headset on my office desktop PC (don't need it, we don't do zooms), have very slow internet access on my smartphone (forget OnAir calling with it, and anyway it would be too much friction to reopen the same web page on it just to call), but have a very well working landline phone nearby.

One possibility you might think about is to get a VoIP number terminated at your server (and possibly a free 1-800-xxxx but those don't necessarily work from abroad), where people can call, enter a code displayed by the OnAir client in the web page (like an extension ID, but it might be random if there's a value in obliging people to come to the web page before calling, e.g. to limit spam calling), and once done they'd be connected as if they were calling through the web page. The limitation with this solution here is that you'd need a number for each country you want to support, as international calls easily get expensive, especially from mobile.

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