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Show HN: I am building an open-source incident management platform

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Re: Show HN: I am building an open-source incident management platform

#21

Post by SoftTalker »

vindex10 wrote: post #10

I will just share a somewhat similar project: https://github.com/netflix/dispatch Also open source, also Python, also incident management, also custom severities (but not as much of custom roles, afaik) :) Has some integrations with slack, but not focused on Slack particularly. Can be a good project to learn from as well :) My relation to it: I only contributed with a couple of pull requests there :)

Best Practical, makers of the venerable "RT" request tracker, also make an IR system based on that technology.

https://bestpractical.com/rtir

I haven't used their Incident Response but used the basic RT for years. It's solid and never gave us any trouble. It is all (or mostly) written in Perl however if that is a concern.

Open-source and free to run on your own, or you can pay for cloud hosting and support.

Re: Show HN: I am building an open-source incident management platform

#23

Post by snthpy »

nagstler wrote: post #19

I'm definitely looking forward to this project! Have you considered how Incidental might integrate with other open-source tools? I'd love to use something like this in my OSS project. https://github.com/Multiwoven/multiwoven

I was thinking along similar lines.

It would great if incidental and multiwoven used some standard connector library instead of Slack's api so that I can seamlessly use them with other services like Teams which we use at work.

Re: Show HN: I am building an open-source incident management platform

#24

Post by misswaterfairy »

synack wrote: post #12

Use the semantics of the standard Incident Command System. Emergency responders have spent decades figuring out the best way to organize for these situations. Tech orgs should leverage that work. https://en.wikipedia.org/wiki/Incident_Command_System https://training.fema.gov/nims/

Agreed. ICS is designed to be scalable and flexible (without the marketing fluff that tech companies try to sell).

Am firefighter/emergency manager and regularly train and utilise ICS. It works for any incident you throw at it, even a kids birthday party if you really need it to.

Re: Show HN: I am building an open-source incident management platform

#26

Post by otabdeveloper4 »

shahahmed wrote: post #7
otabdeveloper4 wrote: post #3

> Slack Thanks but no thanks.

curious, is this because you expect something other than Slack supported?

Slack is a piece of shit software.

Sorry for being blunt. Yes, I will be that guy.

Re: Show HN: I am building an open-source incident management platform

#28

Post by evnsio »

As the person who originally wrote the Monzo Response project (https://github.com/monzo/response), I expect you'll find some traction in smaller orgs, but when folks start doing things at scale they'll hit an inflection point where running their own incident software/not having folks to log feature requests with will force them to pick something more off-the-shelf.

Basically, nobody runs their on-call system on open-source because it's mission critical. At a certain point, IM platforms hit the same level of criticality.

Re: Show HN: I am building an open-source incident management platform

#29

Post by lawrjone »

novia wrote: post #5

I love to see it. Thank you for building this. This is a problem that's been solved many times over by private companies, and they charge other institutions exorbitant fees for the privilege of using their software. I hope you can get many companies to put skin in the game and contribute towards fixing bugs. It'll be cheaper for them in the long run than paying those external vendors. For those of you complaining abo…

Don't these people already have the option of running open-source tools like Netflix's Dispatch or Monzo's Response? If they have the open-source options why would they pay for the hosted services?

Re: Show HN: I am building an open-source incident management platform

#30

Post by rm_-rf_slash »

lawrjone wrote: post #29
novia wrote: post #5

I love to see it. Thank you for building this. This is a problem that's been solved many times over by private companies, and they charge other institutions exorbitant fees for the privilege of using their software. I hope you can get many companies to put skin in the game and contribute towards fixing bugs. It'll be cheaper for them in the long run than paying those external vendors. For those of you complaining abo…

Don't these people already have the option of running open-source tools like Netflix's Dispatch or Monzo's Response? If they have the open-source options why would they pay for the hosted services?

Support, liability protection, SLA…there’s a reason people pay for tools they can get for free.
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