Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…
How did you decide the price ? How many paying customers do you currently have ? Did you release it to the public right away after those two months ? How much marketing/advertising have you done ? Is this now your full time job or a side business ? Could probably make a blog post.
Price was a bit of a struggle. Initially, my plan was to sell it for $249 (or around that range), but since this software is also for freelancers and small businesses, some of them don't have that kind of budget and stick with $129 which is good.
The software was released recently (a week ago more or less), so no customers have purchased just yet. However, I've already presented it to several customers (freelancing business) and are considering grabbing a copy.
No, the software hasn't been released to the public up until recently. :-D
No marketing/advertising has been done yet. HN is the first public post made!
Yes, it is my full-time job at the moment. I have an old freelance project that I'm working on, but besides that, Full Help is my new full-time project and hope it stays that way for a long time. This is also one of the reasons for the pricing model (optional license renewals). I want it to be viable in the long term for me and the customers using it.
That's a good idea! Will be working on a blog post explaining the backstory and several things that people have asked here. :-)
Thanks!