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How is this different from the hundreds of VOIP services out there?
You keep control over your number, which you bought on Twilio.
Why is there no information on the costs or requirements? It seems the only possible way to find out is to sign up, which requires providing an email address...
Try the demo account I created. Username / password = l1647751@mvrht.com / l1647751@mvrht.com.
Earlier quoted context omitted.
You keep control over your number, which you bought on Twilio.
You control the number of Google Voice and it has the same features too and is free. Clearly if you wanted to use Twillio platform with the same number there are things Google Voice could not do, but as is, I don't see the difference. What is the difference?
Then we switched to more of a "ring all the lines at once and the first one who picked up got the call" -- much better for the person dialing in... but meant every one of our support people got distracted every time the phone rang... they hated it.
Eventually we just went back to something like ZenDesk for customers to write in to create tickets, and then expanded it to something more like what Apple does... where the user creates a request to be called back at a certain time. This is what the client still uses. It's a better system for everyone than trying to sort out incoming calls in real-time.
If you don't need the opening hour logic, you can already achieve this will Twilio's Twimlets.
Earlier quoted context omitted.
You control the number of Google Voice and it has the same features too and is free. Clearly if you wanted to use Twillio platform with the same number there are things Google Voice could not do, but as is, I don't see the difference. What is the difference?
I don't live in the US, so Google Voice is not available, and I don't know much about it. Using Twilio seems right to me, because it's basically a low level phone number provider, you don't feel that locked.
And a Google Voice support covering the topic too: https://support.google.com/voice/forum/AAAAjq5-_rMgML2a7pJrj...
Years ago one of my clients had an internal system like this... it tried numbers in sequence... but the problem was for the person who dialed in this meant very long wait times if the first person or two weren't responsive. Also we hit issues where the message would end up in someone's personal voicemail box. Then we switched to more of a "ring all the lines at once and the first one who picked up got the call" -- mu…
If you're Amazon/Apple/eBay and the "call me on my phone" allows 1-5 minute time windows to being called, that makes sense, but if the customer is sitting around for 10+ minutes you've already frustrated them.