Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Show HN: Cancel your Comcast in 5 minutes

airpaperinc.com

Post reply on HN
Print view View original

191–200 of 263 posts

Re: Show HN: Cancel your Comcast in 5 minutes

#191

Post by madgoat »

I've cancelled Rogers up here in Canada in a painless, lie free, asshole way without resorting to swearing.

It's easy, just say you want to cancel, act like an imbecile, refuse to be transferred to their retentions department. When they offer you a better deal, or ask why, just repeat "I want to cancel" over and over, and if they still give you guff, ask to speak to their supervisor (all after getting their name and agent number).

I was able to cancel everything in under 5 minutes.

Remember, you don't have to be nice or polite to them when they're trying to upsell.

Re: Show HN: Cancel your Comcast in 5 minutes

#192

Post by rb2k_ »

fredfoobar42 wrote: post #47
ramidarigaz wrote: post #41

Earlier quoted context omitted.

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

Yup. That's how I cancelled Comcast. Me: "I'm moving." Clerk: "Oh, where to? We can set up your service ahead of time so it's ready when you---" Me: "Ireland." Clerk (disappointed): "Oh."

Same for me when I was moving to Germany.

The only question I got was: "Is there a roommate or somebody else that could take over the account?"

Re: Show HN: Cancel your Comcast in 5 minutes

#193

Post by estsauver »

picardo wrote: post #151
estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

I saw that you're collecting credit card numbers on your form... You know that if you are storing them on your servers, you need to follow FDIC regulations, right? Otherwise, you are exposing yourself to a huge liability. I'd also be worried about whether you are disposing the credit card numbers you collect after they are done in a timely and secure fashion.... Edit: I meant PCI, not FDIC

We're using Stripe. We never see the credit card numbers. Cheers!

Re: Show HN: Cancel your Comcast in 5 minutes

#194

Post by estsauver »

kevinrpope wrote: post #87
estsauver wrote: post #11

Earlier quoted context omitted.

Shoot! I'll take a look right now! Thanks for letting us know.

it's wonky in IE11 as well. For example: http://imgur.com/8HP761w

Noted. We're going to do substantial cross-browser testing.

Both Eli and I are both honestly not that great with CSS, so it may take us a second or two.

Re: Show HN: Cancel your Comcast in 5 minutes

#197

Post by estsauver »

jason_slack wrote: post #79

The concept here reminds me of GovWorks.com (in the movie Startup.com). Their aim was to fix government red-tape. This reminds me of that documentary.

I haven't seen it but will add it to my queue of movies to watch. Thanks for the suggestion!

Re: Show HN: Cancel your Comcast in 5 minutes

#198

Post by x1798DE »

Maybe I just had a good person, but when I cancelled my Comcast, I just called up, they asked why, I said, "That's not important, just cancel it." and they just did it.

That said, I think this might have been a few weeks after some high-profile example of someone recording them dicking someone around for a while, so maybe they had been told to dial it back.

Re: Show HN: Cancel your Comcast in 5 minutes

#199

Post by estsauver »

vskarine wrote: post #108

Error 522 Ray ID: 22f336647a6e1e65 • 2015-10-02 20:38:57 UTC Connection timed out Comcast is trying to DDoS? :P

I would say that it's more likely that my poor little Vultr.com server didn't expect to be handling quite the traffic load that was pouring its way.

Re: Show HN: Cancel your Comcast in 5 minutes

#200

Post by estsauver »

vskarine wrote: post #108

Error 522 Ray ID: 22f336647a6e1e65 • 2015-10-02 20:38:57 UTC Connection timed out Comcast is trying to DDoS? :P

I would say that it's more likely that my poor little Vultr.com server didn't expect to be handling quite the traffic load that was pouring its way.
Post reply on HN