Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Show HN: Cancel your Comcast in 5 minutes

airpaperinc.com

Post reply on HN
Print view View original

181–190 of 263 posts

Re: Show HN: Cancel your Comcast in 5 minutes

#181

Post by neoCrimeLabs »

Natsu wrote: post #113
dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

My worst was with Megapath (i.e. Speakeasy after it was bought up and they destroyed all that was ever good with it). I filled out their web form to cancel and... nothing happened. Someone apparently called me at an odd hour without warning, but there was no message and no callback number so I couldn't figure out why. They just kept billing me. Then I called up and asked to cancel on the phone and they told me you ca…

I had a similar experience with MegaPath. One day my DSL went down and never came back up. I called support, no answer. 2 days later still no answer. I canceled my serice on their website and called Century Link for service.

Months go by, and I start getting mail (physical and email) from "Global Capacity" telling me that my account for DSL service is overdue and my service will be suspended if I don't pay. At first I ignored it thinking it must me a scam because I never heard of the company.

I get 2 more in the following months, the ammount they say I owe them still increasing.

I call Century Link, why I've had service from for months at this point, to confirm my bill is paid in full. It was and my service was not at risk.

Finally I break down and contact them. They explain to me that they purchased MegaPath. So I go to MegaPath's website, which is still online[1]. There's nothing about being purchased to this day. After searching around I find they did indeed purchase Megapath[2] -- AFTER my service went down and I canceled my account!

Global Capacity are still threatening to cancel my service -- which I haven't had in about a year now. Every bill increases according to their monthly service fee. They also refuse to negotiate or admit that I canceled my service prior to their purchase of MegaPath. I don't know what to do at this point.

I have a feeling that Megapath was failing horribly and Global Capacity received unmaintained information from them. Either that or Global Capacity is a fradulent organization. Haven't decided which yet, but it may be a little of both.

[1] - http://www.megapath.com/ [2] - http://info.globalcapacity.com/global-capacity-acquires-mega...

Re: Show HN: Cancel your Comcast in 5 minutes

#182

Post by StavrosK »

masterzora wrote: post #173
ramidarigaz wrote: post #41

Earlier quoted context omitted.

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

I had to call to cancel my AT&T account recently. The conversation was pretty short: I just told the rep that I was moving in with a roommate that already had service set up so I didn't need to transfer my own service (only about ~20% a lie). The frustrating and insulting part was that I spent a really long time on hold before I was connected with the rep and every few minutes while I was on hold an automated message…

> (only about ~20% a lie)

Why are commenters here a bit apologetic about lying to customer service reps? The latter have no right to know anything about your life, you want the service cancelled and that's it, any information you may choose to provide is purely so they can service you better.

Tell them you're moving to Andromeda to set up an ice cream shop for all I care, I won't hold it against you.

Re: Show HN: Cancel your Comcast in 5 minutes

#183

Post by Eiriksmal »

ramidarigaz wrote: post #41
dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

This didn't work for me when trying to cancel my Time Warner service. They kick you to the relocation department and demand to know the zipcode for your new address so they can confirm that they don't service it and try to redirect you to the relevant cable company's new service department.

I didn't have a zipcode for my new address, I was going to be crashing with a friend for a while, so that wasn't an option. On my third attempt (first, automated system. Second, live attendant, who kicked me out back to the automated relocation system), a lightbulb went off and I skipped the relocation options and told the rep I was just fired, I live paycheck to paycheck, and I had to move back in with my parents to try and scrape by.

He was extremely apologetic, but still "had" to go through the "can we lower you bills? what price would be acceptable for you to continue your service with us?" He had to "check with his supervisor," but the phone call ended after two minutes of holding with a successful cancellation!

...then I moved 2200 miles away to a city with multiple cable providers only to discover, surprise!, TWC still controls the area I live in. :'(

Re: Show HN: Cancel your Comcast in 5 minutes

#184

Post by afarrell »

estsauver wrote: post #69
afarrell wrote: post #21

Earlier quoted context omitted.

Have you considered getting into the business of dealing with health insurance companies?

You know, we have considered it and we want to eventually. The problem is that hospitals typically want to deal with a company that's both more established than we are. They also typically have a much longer sales cycle. If you have any specific use cases/contacts, please reach out to us though. We might be able to make something work?

I don't, I just happen to know someone who does insurance company negotiations professionally, is pretty successful at it, and is looking to leave their current gig.

Re: Show HN: Cancel your Comcast in 5 minutes

#185

Post by dasil003 »

hugh4 wrote: post #171
ramidarigaz wrote: post #41

Earlier quoted context omitted.

When I called to cancel my account I told them I was moving out of the country. Total lie, but it made the cancelation process really easy.

When I left the country I didn't cancel Comcast, I just closed the account that it was auto- deducted from. Let's hope I never need a US credit rating for anything.

Ha, straight out of Friends: https://youtu.be/DtKgZjxuzVs?t=2m50s

Re: Show HN: Cancel your Comcast in 5 minutes

#186

Post by bkjelden »

buckbova wrote: post #132
fapjacks wrote: post #54

Earlier quoted context omitted.

I just wanted to throw another name into the pot of shit companies: Time Warner Cable.

Okay, what's a non-shit cable provider?

Regional operators tend to be better than the national ones.

For example I used Midcontinent Communications when I lived in their service area, and it was excellent. Best ISP and cable company I've ever dealt with.

Unfortunately, they are very limited to the upper midwest/great plains region, and probably serve a million households at most.

Re: Show HN: Cancel your Comcast in 5 minutes

#187

Post by Redoubts »

electroly wrote: post #76
koenigdavidmj wrote: post #44

Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm that it's canceled and tell you to return the cable box (and modem, if you're renting one) to the local office. 3. You either put them in a big box out front, or if you're paranoid like me, you wait in line so that you get a receipt. 4. In a couple weeks, you get…

Here's a related tip: you can skip step 1. Just show up at the local office with your equipment. They can take care of everything right there, and the office employee isn't trained to do customer retention so there's no hassle.

I suppose that depends on the office. Last time I showed up in person, I was told the wait was 2 hours -- and every customer's face in there seemed to confirm that.

Re: Show HN: Cancel your Comcast in 5 minutes

#188

Post by GhotiFish »

Moral_ wrote: post #75

I didn't even have to call to cancel my service. I ran my connection 24/7 for a month, pulled 33TB of data down, they dropped me as a customer. Most pain free process, and a nice fuck you to Comcast as well.

they don't have clauses for overages?
Post reply on HN