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Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
171–180 of 423 posts
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
#172Perhaps its just me, but I feel like a lot of users are missing the forest for the trees here. Services such as these only pop up when legitimate solutions prove ineffective at addressing the problem. To me, these services are more indicative of "Big Tech" failing to create effective appeal processes to meet their consumer's demand... While I'm sure there isn't a lot of money in it, it'd be great for Big Tech to exam…
I think the majority of HN is aware of Big Tech's failure to create effective appeal processes. It's not exactly a secret. This service is still naked corruption, though.
> This service is still naked corruption
This service feels capitalistically egalitarian!
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
#173Earlier quoted context omitted.
It is indeed a massive ethics issue, but that's actually the aspect I love the most about it: Due to the ethics/compliance/corruption aspect, it has a chance of drawing immense attention inside the companies, possibly leading to actual durable improvements on the underlying issue.
Love your optimism. I wish I was as optimistic as you. My guess is that they’ll fire these employees and not improve their processes. These are highly skilled, highly profitable companies. If they’re not doing something, chances are they don’t wanna do it rather than incompetence
It's hilariously apropos that employees are maximizing their revenue by solving a problem... that their employer created by maximizing its revenue (and underfunding support)
Isn't modern big tech always saying that employees should shut up and focus on the numbers / delighting users?
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
#174How do you verify that the requestor isn't just some Joe/Joeline Schmo who's account has been blocked for no reason, as opposed to someone who has been legitimately blocked, say for CSAM or other legislative reason, or is otherwise operating against the service's TOS? When Mike Meta gets canned because he's tried to un-suspend an actual terrorist account (because you know that they're monitoring internal mentions), a…
Also, my understanding is that a common cause for an account to become frozen is that the account has been (perceived to be) taken over by someone else. Having an accelerated side channel to restore access to those accounts needs to be implemented with great care.
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
#175Earlier quoted context omitted.
Yeah, as someone who works for one of these companies, no fucking way would it be worth the risk to me.
Here's my question not to you specifically but the royal you of any bigTech employees reading this forum or similar: why do the employees not stand up at all hands meetings and raise this issue as a serious problem. Of course I know the answer in they just don't care and their personal paychecks are too high for them to risk becoming a squeaky wheel. However, it is obvious that management does not intend to fix this…
Raise what as a serious problem?
People taking bribes to get people unbanned? People getting banned?
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
#176Earlier quoted context omitted.
> why do the employees not stand up at all hands meetings and raise this issue as a serious problem. This definitely happens for all kinds of problems at big tech companies. But you might be absolutely shocked to learn that many times, random engineers complaining about something doesn't result in management taking immediate action to fix the issue. > Of course I know the answer in they just don't care and their pers…
> I guess the more ignorant ones do? I figured it was common knowledge that when something is broken policy-wise at companies, and they're clearly avoiding fixing it, it's rarely the non-management employees that are the problem. Almost always, it's a strategic decision by management to not address the issue (or sometimes they do address it, but poorly). Yikes. I'd call that ignorant myself. By supporting the "strate…
If they were torturing puppies then sure, but the context of this discussion is bad customer service. Having subpar customer service seems to be typical for corporations (and governments) in general, so no, it doesn't trigger my instinct to leave. Especially when the issue is providing customer support at scale to millions, if not billions of users (many of whom don't actually directly pay anything).
I wouldn't leave a company just because execs there seems vaguely anti-union either, even though I think unions are good, because again, that's most companies.
> By supporting the "strategic decision by management" you implicitly approve of it.
You could say that about a lot of things. Your government does something bad and you don't immediately hightail it to the next city/state/country? I guess that means you implicitly approve.
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
#177Seems insane. Surely every single company would fire you for doing that. If you put this in its proper term it is "corruption" and you should definitely worry about the legal implications of doing this.
I'd like to think that but, hiring for a couple open roles posted only internally at a FAANG, I definitely received emails from external individuals inquiring about the role - and found out there's a whole cottage industry around referrals for a fee.
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
#178On the flip side I'd pay for this. My Twitter account was suspended last year for no reason I can fathom. I wasn't abusive, I wasn't hacking/abusing the platform etc. Just one day I posted a comment and was then told "Your account is blocked" I'd really love to get it back as it's a 3 letter handle. Alas, despite submitting upwards of 100 appeals I hear nothing back (I guess since Elon took over there's no support st…
from the stories i've heard, even if they hired back a support team, they wouldn't be able to bring back a lot of accounts people ask for
they just botched a bunch of the deletion/suspension processes, in a way that made them unrecoverable
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
#179Earlier quoted context omitted.
If you 'lose respect' for individual employees because the megacorporation they work for has bad customer service or UX design or what have you, not sure what to say. Most companies seem to suck in some way or another, reflecting that onto the individual workers just seems silly to me. They're not "laughing it off" because they're paid well; if they were paid badly instead, what would change? Do people with low wages…
For me, myself, and I, we have changed jobs when it became obvious that management wasn't going to change. I had made my very public comments at all-hands meetings as well as other attempts with coworkers to attempt internal changes. When it was obvious we were on the wrong side of the internal motes, it was time to leave. I've even taken pay cuts to not continue to be involved in the insanity. So, yes, I've walked t…
I think tech companies could probably do better with customer support, but I also recognize that it's an extremely difficult problem to handle realistically at scale, especially when most individual users pay little to nothing directly for many services. A higher-touch CS model would do better, sure, but that's expensive. It's different imo when you're a store or similar business where your customers are constantly actually giving you money.
Re: Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
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