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Show HN: Cancel your Comcast in 5 minutes

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Re: Show HN: Cancel your Comcast in 5 minutes

#151

Post by picardo »

estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

I saw that you're collecting credit card numbers on your form... You know that if you are storing them on your servers, you need to follow FDIC regulations, right? Otherwise, you are exposing yourself to a huge liability.

I'd also be worried about whether you are disposing the credit card numbers you collect after they are done in a timely and secure fashion....

Edit: I meant PCI, not FDIC

Re: Show HN: Cancel your Comcast in 5 minutes

#152

Post by estsauver »

eel wrote: post #138
estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

I would suggest using HTTPS on your main domain. While you do include an iframe from a HTTPS source for the form that asks for a credit card, someone could MITM the main domain and replace the iframe source with something else, and the user might never know.

Absolutely. It's fixed now, thank you for the feedback.

Re: Show HN: Cancel your Comcast in 5 minutes

#153

Post by estsauver »

sabrinaleblanc wrote: post #139

Really interesting idea! But I'm not sure how I feel about a company impersonating their customer cause that's what you would do right? I think people will be reticent to provide personal information...

We actually just send a letter with the information that you provide.

Re: Show HN: Cancel your Comcast in 5 minutes

#154

Post by estsauver »

egonschiele wrote: post #62
estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

I love this idea. I don't need to cancel Comcast yet, but I will definitely use AirPaper when I do.

Thanks! We're glad you like the idea!

Re: Show HN: Cancel your Comcast in 5 minutes

#155

Post by kevin_b_er »

hospes wrote: post #83
shostack wrote: post #77

Earlier quoted context omitted.

I'm confused... I've signed up for promo plans from Comcast before, and made a note in my calendar it is expiring. Never had a problem with pushing for another promo when it is about to expire. If there is, then I'll reduce my service or switch providers (if I need to), but there is never any surprise that a promo is for a specific duration and when that ends I'll be paying the full price. What DOES get me is their c…

They bill for services they haven't provided. Let's say you order Comcast October 10th and tech arrives and installs everything October 15th. When you get 1st bill, it will include October 10-15 period, when you actually did not have any service and were waiting for one. Happened to me recently. I think this can be a subject of class action lawsuit.

Comcast is immune to class action as decided by AT&T Mobility v. Concepcion. You may never sue them in a court of law in the US.

Re: Show HN: Cancel your Comcast in 5 minutes

#156

Post by dogecoinbase »

estsauver wrote: post #141
dogecoinbase wrote: post #134

Earlier quoted context omitted.

Not to be "that guy" on HN, but if you can't do this right now you need to shut your form down until you can. Collecting this info without encryption is irresponsible.

It's done. Things have been a little crazy, as you might expect. I'm actually sorry that it took that long.

Awesome, thank you for taking care of that!

Re: Show HN: Cancel your Comcast in 5 minutes

#158

Post by estsauver »

kisna72 wrote: post #124

The only problem I see is you are asking personal info (Credit Card etc) without encryption. You should fix that asap. other than than, great job.

Https is on. The typeform was always served over https, but it would have been possible to MITM us briefly. It should be fixed now.

Thanks!

Re: Show HN: Cancel your Comcast in 5 minutes

#159

Post by evilDagmar »

aerovistae wrote: post #32

You know you've pissed off your customers when people start building business models around cancelling your services so they don't have to deal with you.

You know you've pissed off your customers when people build a service of cancelling your service on Cloudflare and /it/ begins to fail under load.

Re: Show HN: Cancel your Comcast in 5 minutes

#160

Post by javert »

buckbova wrote: post #132
fapjacks wrote: post #54

Earlier quoted context omitted.

I just wanted to throw another name into the pot of shit companies: Time Warner Cable.

Okay, what's a non-shit cable provider?

AFAIK in most of the US there are only two cable companies in a given area (both of which typically will be national companies with lobbyists, and also utter shit).

The traditional "telephone" company and the traditional "cable" company, in a given district, each have monopolies that prevent competition.

Since both can now serve cable TV, they only have to compete with one another.

In my area it's Time Warner, which is utter shit, and AT&T.

Anyway, I just don't have cable because they rip you off at best.

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