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Show HN: Cancel your Comcast in 5 minutes

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Re: Show HN: Cancel your Comcast in 5 minutes

#131

Post by ryanSrich »

hospes wrote: post #83
shostack wrote: post #77

Earlier quoted context omitted.

I'm confused... I've signed up for promo plans from Comcast before, and made a note in my calendar it is expiring. Never had a problem with pushing for another promo when it is about to expire. If there is, then I'll reduce my service or switch providers (if I need to), but there is never any surprise that a promo is for a specific duration and when that ends I'll be paying the full price. What DOES get me is their c…

They bill for services they haven't provided. Let's say you order Comcast October 10th and tech arrives and installs everything October 15th. When you get 1st bill, it will include October 10-15 period, when you actually did not have any service and were waiting for one. Happened to me recently. I think this can be a subject of class action lawsuit.

This happened to me and they absolutely refused to refund me the 5 days I waited for a tech to show up so he could throw the switch. Absolutely mind boggling.

Re: Show HN: Cancel your Comcast in 5 minutes

#132

Post by buckbova »

fapjacks wrote: post #54
dayjah wrote: post #30

The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…

I just wanted to throw another name into the pot of shit companies: Time Warner Cable.

Okay, what's a non-shit cable provider?

Re: Show HN: Cancel your Comcast in 5 minutes

#133

Post by maerF0x0 »

estsauver wrote: post #97
rochers wrote: post #16

Great idea and nice execution. Suggestion: add SSL / HTTPS to your website if you're collecting all this sensitive stuff about me.

Absolutely. I'm actually embarrassed we forgot to set this up before launching. We should have it set up by Monday. Thanks for reminding us. ~Earl

You should be embarrassed because you're asking for CC, Street address and CVV -- everything required to order anything online anywhere.

Re: Show HN: Cancel your Comcast in 5 minutes

#134

Post by dogecoinbase »

estsauver wrote: post #97
rochers wrote: post #16

Great idea and nice execution. Suggestion: add SSL / HTTPS to your website if you're collecting all this sensitive stuff about me.

Absolutely. I'm actually embarrassed we forgot to set this up before launching. We should have it set up by Monday. Thanks for reminding us. ~Earl

Not to be "that guy" on HN, but if you can't do this right now you need to shut your form down until you can. Collecting this info without encryption is irresponsible.

Re: Show HN: Cancel your Comcast in 5 minutes

#136

Post by estsauver »

enahs-sf wrote: post #135

this is a great example of using typeform to bootstrap your way into providing a service. Really cool idea and i'm glad these guys are doing this — I can't wait to cancel comcast!

Thanks! We're thrilled that it's something you're looking forward to!

And typeform has been fantastic. We actually made a form for this ourselves, but the UI experience with typeform is so much better. They're really building a wonderful product.

Re: Show HN: Cancel your Comcast in 5 minutes

#137

Post by ryanSrich »

jjulius wrote: post #57
frankthedog wrote: post #15

I actually just cancelled my Comcast account yesterday. The process was pain-free and easy, just told them "I'm moving in X days and do not need service at the new address." Granted, it was true, but if you are having trouble cancelling for low-quality service or any other issue, you may have better luck using that reasoning.

I'm really glad that that excuse made the process so painless for you, but I do have a cautionary tale about that. Two years ago, I called them and tried cancelling my service because, like you, I was moving and my new landlord was providing Comcast to me as a part of my lease agreement. Despite my insistence that my landlord already had an account setup for me at my new house, I was kept on the phone for 30 minutes…

I've canceled Comcast service several times now. I've got a pretty good routine down. Basically you just preference the call with "I'm canceling my contract with Comcast today. There is no discount, inventive, or conversation that you can give me that will convince me not to cancel. This cancelation needs to take less than 5 minutes and the phone call is being recorded".

Re: Show HN: Cancel your Comcast in 5 minutes

#138

Post by eel »

estsauver wrote: post #2

Hey HN, I was moving to Thailand ~6 months ago and I had to cancel my Comcast. Cancelling took way too long and was surprisingly frustrating. From talking with other people it seemed like the cancellation process was really frustrating for other people too, so we made this. My partner Eli (HN username: EliPollak) and I really want your feedback more than anything. We’re planning to expand into fixing other processes…

I would suggest using HTTPS on your main domain. While you do include an iframe from a HTTPS source for the form that asks for a credit card, someone could MITM the main domain and replace the iframe source with something else, and the user might never know.

Re: Show HN: Cancel your Comcast in 5 minutes

#140

Post by estsauver »

maerF0x0 wrote: post #133
estsauver wrote: post #97

Earlier quoted context omitted.

Absolutely. I'm actually embarrassed we forgot to set this up before launching. We should have it set up by Monday. Thanks for reminding us. ~Earl

You should be embarrassed because you're asking for CC, Street address and CVV -- everything required to order anything online anywhere.

Hey There!

You're absolutely right. While the typeform was served over https and stripe handled the CC, we should have been https from the start. It's fixed now.

Sorry! ~Earl

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