121–130 of 263 posts
Now I have Lumos, which is old Ntelos, which is even better than my free comcast.
I didn't even have to call to cancel my service. I ran my connection 24/7 for a month, pulled 33TB of data down, they dropped me as a customer. Most pain free process, and a nice fuck you to Comcast as well.
i'd like to try this without fearing it will actually cancel my account
If you want to see a sneak peek of the follow-up steps, send me an email at earl@airpaperinc.com and I'll send you what our follow-up instructions/emails would look like.
Cheers, ~Earl
Nearly all of these contracts with Comcast or similar companies will have a postal address you can write to and cancel. Even if they provide no cancellation postal address, look up their 'Agent for service of process', this is always listed somewhere. I never call to cancel, this is a waste of time and not necessary. I've done this repeatedly (use certified mail, or recorded delivery, the term varies by country) and…
$5 seems worth it considering the amount of time it takes to find the address and then go to post office to get a certified letter.
I can say that if I were running a $5 'let us cancel for you' deal I'd damn sure be doing it all by letter though. No way I'd pay to have a bunch of employees sitting on hold with Comcast when I could crank out form letters and mail them in big batches. Possibly easy money if you have enough clients to scale it.
Earlier quoted context omitted.
I'm sick of comcast and its hidden fees. Their promotion last for one year and they never inform the customer (conveniently) soon after it expires. The bill keeps piling up and when you call them one day to cancel, they feed you some bs on downgrading to a basic package or even reducing your current internet speed. I had AT&T U-verses before switching to comcast and AT&T are no saints either. Is there a company that'…
My experience with Google Fiber would point to customer service antithetical to that which is typically found in ISP's like Comcast. Not sure if that speaks to honesty per se, but it is definitely a welcome change.
Nearly all of these contracts with Comcast or similar companies will have a postal address you can write to and cancel. Even if they provide no cancellation postal address, look up their 'Agent for service of process', this is always listed somewhere. I never call to cancel, this is a waste of time and not necessary. I've done this repeatedly (use certified mail, or recorded delivery, the term varies by country) and…
You absolutely can send a letter, that's actually what we're doing behind the scenes for you! We're hoping to eventually integrate things like having a task rabbit pick up your equipment and drop it off at the local Comcast to make the experience even more seamless. Cheers!
The only time I will not say "please cancel" is when they ask me any information that needs to be verified in order to cancel. This has worked with Comcast as well as a handful of other service providers that I wished to cancel. I have never been on the phone more than 6 minutes. Try it out.
The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…
The second-worst experience I had with cancelling a service was with Comcast. Briefly: called up, told operator I wanted to cancel, they put me through to a special sales team attempting to keep me, eventually I pushed it through. The real magic happens during the conversation with the sales rep; he asks why I want to cancel, I explain that the cost is high relative to the quality. He offers me more cost effective pa…
Both, with Comcast and AT&T, you usually have to call back yearly and threaten to cancel to keep the same rate (or to get the current new-customer rate which is probably even lower, or faster).
My only other options is an equally shady CenturyLink.
I hate (yes, hate) internet/cable in the U.S. I truly wish we had some honest lawmakers who would do something about this.